German Speaking Banking Customer Care

Kats Recruitment; Szczecin; Hybrid; PLN 126,000 - 170,000; Full time

Job summary

A leading recruitment agency in Poland is seeking a German-speaking Banking Customer Care Specialist. This full-time role involves supporting clients with banking queries and providing high-quality customer service. Candidates must be fluent in German and have a customer-focused mindset. A hybrid work model allows for flexibility after training. Attractive benefits and career growth opportunities are included.

Benefits

Private medical care

Life insurance

MultiSport card

MyBenefit monthly budget

Onboarding training

Qualifications

• Strong communication skills necessary for inbound customer queries.
• Interest in financial services or banking is important.
• Patience and professionalism in customer interactions.

Responsibilities

• Answer inbound customer queries in German via phone and email.
• Support clients with banking matters such as accounts and payments.
• Maintain accurate documentation of customer interactions.

Skills

Fluent German (C1)

Good English communication skills

Customer service mindset

Ability to handle sensitive information

Job description

German-Speaking Banking Customer Care Specialist | Poland (Szczecin)

German Speaker | Banking Customer Care Specialist | Poland

Kats Recruitment Connecting Finance Talent with Opportunities.

We are looking for a German-speaking specialist to join a major European financial-services centre in Poland. This role focuses on providing high-quality customer care to German-market clients across banking and digital-finance products.

Your Responsibilities

• Answer inbound customer queries in German (phone and email).
• Support clients with banking matters such as accounts, payments, card issues, online banking and verification steps.
• Guide customers through procedures, provide clear explanations and ensure full resolution.
• Maintain accurate documentation of each interaction in internal systems.
• Follow security, compliance and quality standards with full attention to detail.
• Work in rotating shifts between 07:30 - 22:00, Monday-Sunday.

What You Bring

• Fluent German (C1) and good English communication skills.
• Interest in banking, payments, cards or financial services.
• Strong customer-service mindset, patience and professionalism.
• Great communication skills and ability to handle sensitive financial information responsibly.
• Valid EU work permit employment is based in Poland.

What Youll Receive

• Full-time employment contract.
• 4-week onboarding training + continuous support from a dedicated Buddy.
• Hybrid model: after training you can work remotely up to approx. 3 weeks per month.
• Benefits package: private medical care, life insurance, MultiSport card, MyBenefit monthly budget.
• Career growth opportunities within a large international organisation.
• Modern office environment in Szczecin with a multicultural team.
• Full support from Kats Recruitment throughout the entire process.