GCS AML Operations Lifecycle Head

Worldline; Województwo mazowieckie; On-site; PLN 450,000 - 750,000; Full time

Benefits offered by this job

Private medical & life insurance

MyBenefit Platform

Holiday allowance

Public transportation allowance

Meal allowance

Annual bonus

Job summary

Worldline in Poland is seeking an experienced GCS AML Operations Lifecycle Head to lead the end-to-end AML lifecycle for the Global Collect Services merchant portfolio, including CDD onboarding, ODD reviews, remediation, and transaction monitoring.

You will ensure efficient, compliant delivery, partner with Compliance, Risk, Commercial, Product and Technology, and drive process excellence, automation, and scalable operating models across international teams.

Qualifications

• Deep Risk Operations expertise across KYC/KYB, AML, Fraud, Credit Risk or Merchant Monitoring, with strong regulatory and compliance knowledge.
• Senior leadership experience managing large, diverse teams with an inclusive, collaborative approach.
• A track record of scaling automation, standardisation and operational excellence.
• Strategic thinking and the ability to turn vision into practical roadmaps.
• Strong analytical and problem-solving skills, with a data-driven, detail-oriented approach.
• Excellent stakeholder management and the ability to influence senior leaders, ExCom and international teams.
• Experience leading change and transitions in complex, fast-moving environments.
• Business English at C1 level or above; German or French is an advantage.

Responsibilities

• Lead the end-to-end AML operations lifecycle for the Global Collect Services (GCS) merchant portfolio, including CDD onboarding, ODD and periodic reviews, remediation activities, and AML Transaction Monitoring.
• Ensure AML operations are delivered efficiently, consistently, and in line with regulatory requirements, while supporting growth ambitions; collaborate with Compliance, Risk, Commercial, Product and Technology teams.
• Oversee large-scale AML operations, drive process optimization and automation initiatives, and shape the future operating model of AML Operations across international teams.

Skills

Risk operations

KYC/KYB knowledge

AML expertise

Fraud & merchant monitoring

Leadership/people management

Strategic thinking

Stakeholder management

Data-driven / analytical

Job description

Who We Are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Who We Are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies.We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our team.

Day-to-day Responsibilities

As GCS AML Operations Lifecycle Head, you will lead the end-to-end AML operations lifecycle for the Global Collect Services (GCS) merchant portfolio. This includes Customer Due Diligence (CDD) and onboarding, Ongoing Due Diligence (ODD) and periodic reviews, remediation activities, and AML Transaction Monitoring.

You will be responsible for ensuring that AML operations are delivered efficiently, consistently, and in line with regulatory requirements, while supporting the growth ambitions of the GCS business. Working closely with Compliance, Risk, Commercial, Product, and Technology teams, you will drive operational excellence, strengthen controls, and enhance the effectiveness of Worldline's financial crime prevention framework.

In this strategic leadership role, you will oversee large-scale AML operations, drive process optimization and automation initiatives, and ensure the organization remains scalable, resilient, and audit-ready. You will play a key role in shaping the future operating model of AML Operations, leveraging data, technology, and continuous improvement to deliver sustainable performance and exceptional service quality.

We are looking for an experienced leader with deep AML and financial crime expertise, strong operational management capabilities, and a proven ability to lead high-performing teams in a complex international environment. If you are passionate about risk management, transformation, and building world-class operations, this is an opportunity to make a significant impact within a global payments leader.

Who Are We Looking For

• Deep Risk Operations expertise across KYC/KYB, AML, Fraud, Credit Risk or Merchant Monitoring, with strong regulatory and compliance knowledge
• Senior leadership experience managing large, diverse teams with an inclusive, collaborative approach
• A track record of scaling automation, standardisation and operational excellence
• Strategic thinking and the ability to turn vision into practical roadmaps
• Strong analytical and problem-solving skills, with a data-driven, detail-oriented approach
• Excellent stakeholder management and the ability to influence senior leaders, ExCom and international teams
• Experience leading change and transitions in complex, fast-moving environments
• Business English at C1 level or above; German or French is an advantage

Perks & Benefits

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).