GBM - Public Dept-Warsaw-Senior Vice President-Client Onboarding & Configuration
Goldman Sachs Group
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Zusammenfassung
Goldman Sachs in Warsaw seeks a Senior Vice President for Client Onboarding & Configuration to lead the COB transformation across EMEA. You will shape the onboarding journey, implement a target operating model, and drive data-driven processes with emphasis on compliance and efficiency.
Key responsibilities include guiding cross-functional teams, deploying AI tools for document processing and case triage, ensuring adherence to MiFID II/KYC standards, and building a high-performing, globally
Qualifikationen
- Bachelor's degree required.
- 12+ years of AML/KYC operations experience in a fast-paced regulated environment.
- Proven ability to manage projects and lead teams across locations.
- Strong analytical skills and attention to detail.
- Experience simplifying processes and controls.
- Proactive, ownership mindset with excellent organizational skills.
- Ability to work under pressure in a global team.
Aufgaben
- Transition onboarding journey to a structured, data-driven client experience across EMEA.
- Lead to target operating model and front-to-back onboarding excellence across regions.
- Drive adoption of AI tools and automated workflows across regional operations teams.
- Identify and implement process efficiencies for onboarding.
- Design AI interaction flows and agent-assisted document processing.
- Review documentation for new and existing clients, including legal agreements.
- Diagnose bottlenecks, set SLAs, and use analytics to mitigate revenue impact.
- Maintain compliance with KYC standards.
- Build and scale a high-performing transformation team.
Kenntnisse
Ausbildung
Jobbeschreibung
Global Banking & Markets (GBM) is a dynamic, multi-faceted division that partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, GBM provides essential risk management and control, preserving and enhancing the firm’s assets and its reputation.
GBM span all product lines and markets, serving as internal business partners who develop the processes and controls, and help to specify the systems that deliver accuracy, timeliness and integrity to our business.
Client On-Boarding (COB) team supports onboarding and refresh processes across a wide range of business areas and products in order to be compliant with diverse (e.g. MiFID II, AML/KYC) regulations.
- Transition the EMEA onboarding journey from a fragmented, reactive process into a structured, transparent, and data-driven client experience.
- Helping to transform the teams towards our new target operating model ensuring our front to back Onboarding experience (across different functions) and Onboarding Client journey in EMEA is excellent
- Drive the adoption of new AI tools and automated workflows across regional operations teams, ensuring minimal disruption to business-as-usual activities
- Identifying, defining and enhancing process efficiencies which will benefit Client Onboarding in EMEA and globally
- Design and implement structured AI interaction flows and agent-assist tools for document processing, case triage, entity data extraction, and automated client communications
- Satisfying the responsibility for completing detailed reviews of documentation for new and existing clients, including legal agreements and organizational documents
- Diagnose operational bottlenecks, establish strict Service Level Agreements (SLAs), and leverage predictive analytics to identify drop-off points before they impact revenue realization
- Become commercially aware and understand the nature of the business you are involved in while at the same time ensuring all Goldman Sachs KYC standards are constantly being met.
- Build, mentor, and scale a high-performing team of transformation program managers and business analysts, fostering a culture of continuous improvement and ownership.
- Bachelor's degree required
- 12+ years of relevant experience in a fast pace strongly regulated environment, AML/KYC operations
- Proven ability to manage projects, team and lead people, including team leads, preferably across multiple locations
- Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
- Solid experience in process and control simplification
- Self-motivated and proactive team player who takes ownership and accountability of projects, has strong organizational skills as well as the ability to effectively manage competing priorities
- Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude
- French/German speaker
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
- Job Identification 179868
- Job Category Vice President
- Posting Date 10/27/2026, 03:17 PM
- Locations Warsaw, Mazowieckie, Poland
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally
We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.
We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.
We offer medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.
To encourage employees to live a healthy and active lifestyle, some offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).
We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Read more about the full suite of class-leading benefits our firm has to offer..
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