Fully Remote Customer Support Consultant – Tech Specialist

SupportYourApp; Wrocław; Remote; PLN 127,000 - 183,000; Full time

Job summary

A leading Support-as-a-Service company is seeking a Customer Support Consultant to provide exceptional support to customers via calls, chats, and emails. The ideal candidate will possess excellent English skills and have a tech-savvy background with experience in customer support. Enjoy flexible scheduling and the opportunity to work fully remotely while engaging in a multicultural environment. Compensation will be in USD and benefits include intensive training and responsive management.

Benefits

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training

Work-life balance

Qualifications

• At least 6-12 months of proven experience in customer or technical support.
• Personal laptop or computer with at least 8 GB of RAM and a stable internet connection.

Responsibilities

• Provide exceptional customer support via calls, chats, and emails.
• Analyze logs, troubleshoot issues, and prioritize tasks based on urgency.
• Build long-lasting relationships with customers.

Skills

Excellent English skills (C1)

Customer support experience

Tech-savvy

Troubleshooting skills

Attention to detail

Positive attitude

Tools

CRM systems

Job description

A leading Support-as-a-Service company is seeking a Customer Support Consultant to provide exceptional support to customers via calls, chats, and emails. The ideal candidate will possess excellent English skills and have a tech-savvy background with experience in customer support. Enjoy flexible scheduling and the opportunity to work fully remotely while engaging in a multicultural environment. Compensation will be in USD and benefits include intensive training and responsive management.