French-Speaking Customer Service Operations Specialist

Medtronic; Warszawa; On-site; PLN 126,000 - 191,000; Full time

Job summary

A global healthcare company is seeking an Associate Customer Service Specialist fluent in French and English, based in Warsaw, Poland. This role involves providing operational support, managing customer queries, and collaborating with sales representatives. Candidates should possess at least one year of experience in customer service and have strong analytical and problem-solving skills. Offering a competitive salary and benefits package.

Benefits

Competitive salary

Flexible benefits package

Short-term incentive plan

Qualifications

• Minimum of 1 year of relevant experience in Customer Service Operations Departments.
• Proactive and investigative mindset with strong attention to detail.
• Willingness to recommend process improvements.

Responsibilities

• Represent the company to external and internal stakeholders.
• Enter orders and answer customer queries.
• Trace shipments and ensure timely deliveries.
• Manage customer credits, returns, and disputes.
• Communicate regularly with sales representatives and other departments.

Skills

Spoken and written proficiency in French

Spoken and written proficiency in English

Customer service skills

Analytical skills

Attention to detail

Tools

Microsoft Office (Outlook, Excel)

SAP ERP

EM/Verint tool

Job description

A global healthcare company is seeking an Associate Customer Service Specialist fluent in French and English, based in Warsaw, Poland. This role involves providing operational support, managing customer queries, and collaborating with sales representatives. Candidates should possess at least one year of experience in customer service and have strong analytical and problem-solving skills. Offering a competitive salary and benefits package.