Medical Customer Service Representative

Clariness; Remote; PLN 30,000 - 120,000; Part time

Job summary

A healthcare organization based in Warsaw is looking for a representative to manage clinical trial sites and enhance patient recruitment. The ideal candidate is fluent in Polish and English, has a background in medical support roles, and excels in customer service. Responsibilities include screening patients and facilitating communication between doctors and patients. The position offers an opportunity to impact healthcare positively through clinical trials and is well-suited for well-organized, confident communicators.

Qualifications

• Experience as a Nurse or CRA, or a similar medical position.
• Understanding of medical topics.
• Experience in handling customer requests via phone or email.

Responsibilities

• Representing the company and being the contact for patients.
• Screening patients and ensuring a positive experience.
• Helping doctors and patients connect.

Skills

Polish (mother-tongue)

English

Customer service experience

Organizational skills

Communication skills

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Polish (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers' requests via phone and email, ideally you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare – The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Have we sparked your interest?

Would you like to become part of our dynamic, curious, and international culture with plenty of room for your ideas and creativity in an inspiring atmosphere? If so, we look forward to receiving your application with details of your desired salary and possible starting date, preferably via our application portal.

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/