(Fluent English) Customer Support Consultant (Poland, remotely)

SupportYourApp; Szczecin; Remote; PLN 110,000 - 148,000; Full time

Job summary

A leading tech support company is looking for a Customer Support Consultant to provide exceptional service remotely. Candidates should have excellent English skills and previous experience in customer or technical support. Join a multicultural team offering a flexible schedule and a range of benefits including training and development opportunities.

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management

Qualifications

• Excellent English skills for both spoken and written communication.
• Experience in customer or technical support is required.
• Ability to quickly learn new tools and software.

Responsibilities

• Provide exceptional customer support via calls, chats, and emails.
• Escalate tickets to appropriate teams when required.
• Analyze logs, troubleshoot issues, and prioritize tasks.

Skills

Fluent English (at least C1)

Customer or technical support experience (6-12 months)

Tech-savvy

Troubleshooting skills

Attention to detail

Positive and responsible attitude

Tools

CRM systems

Job description

(Fluent English) Customer Support Consultant (Poland, remotely)

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes 💛

What you will do:

• Provide exceptional customer support via calls, chats, and emails
• Escalate tickets to the appropriate teams when required, ensuring follow-up and resolution
• Analyze logs, troubleshoot issues, and prioritize tasks based on urgency and impact
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• At least 6-12 months of proven experience in customer or technical support
• Tech-savvy with the ability to quickly learn new tools and software
• Troubleshooting skills
• Attention to detail and accuracy in documentation and reporting
• Positive and responsible attitude
• Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload)

Will be a great plus:

• Experience with CRM systems

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development

• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are:

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.