Fintech Customer Support Specialist - Remote (24/7)

Colibrix Limited; Remote; PLN 120,000 - 180,000; Full time

Job summary

A payment technology company seeks a Customer Support Specialist to assist clients with payment system inquiries. Responsibilities include providing technical support, performing diagnostics on transaction issues, and collaborating with internal teams to resolve problems. The ideal candidate should have 1–2 years of experience in fintech, strong English and Russian communication skills, and a proactive approach to problem-solving. This fully remote position offers a competitive salary with shift-based work to ensure 24/7 support.

Benefits

Opportunity for career growth

Collaborative team environment

Continuous learning and skill enhancement

Paid vacation

Competitive salary

Qualifications

• 1–2 years of relevant experience in the fintech industry.
• Experience with incident management and monitoring systems.
• Ability to work in shifts for 24/7 support.

Responsibilities

• Provide technical support for payment systems.
• Perform initial diagnostics for transaction issues.
• Collaborate with departments to resolve client issues.

Skills

Excellent written and verbal communication skills in English

Knowledge of payment terminals and payment gateways

Proactive problem-solving mindset

Ability to explain complex technical concepts simply

Tools

Intercom

JIRA

Grafana

Asana

Any ticketing/CRM system

Job description

A payment technology company seeks a Customer Support Specialist to assist clients with payment system inquiries. Responsibilities include providing technical support, performing diagnostics on transaction issues, and collaborating with internal teams to resolve problems. The ideal candidate should have 1–2 years of experience in fintech, strong English and Russian communication skills, and a proactive approach to problem-solving. This fully remote position offers a competitive salary with shift-based work to ensure 24/7 support.