FinCrime Team Lead (External Enquiries)

Revolut Ltd; Poland; On-site; PLN 115,000 - 166,000; Full time

Benefits offered by this job

Flexible work location

Revolut Metal subscription

Team events and socials

Job summary

Revolut Ltd. is seeking a Financial Crime Team Lead to oversee External Enquiry Analysts and ensure high-quality performance in preventing financial crime.

You will resolve customer and agent issues quickly, guide hiring and training, and drive process improvements within a fast-growing environment. The role requires English and Portuguese, team leadership experience, AML knowledge, and strong communication.

Qualifications

• Fluency in English; Portuguese is required.
• 1+ year of experience managing a team of 5+ FTEs.
• Experience in AML, compliance, or card disputes.
• Familiarity with AML and sanctions regulations (e.g., JMLSG, ML regulations, OFAC, POCA).
• Strong communication skills and ability to work under pressure.
• Knowledge of SQL.
• Sound judgement and risk awareness.

Responsibilities

• Manage and lead a team of External Enquiry Analysts.
• Communicate company goals, safety practices, and deadlines to the team.
• Motivate team members and assess performance.
• Assist management with hiring and training; report on team performance.
• Communicate concerns and policies among management and team members.
• Identify process and workload optimizations and improvements.
• Meet company SLAs and handle escalations.

Skills

Fluency in English

Fluency in Portuguese

Team management

AML/compliance experience

SQL

Communication

Ability to work under pressure

Tools

Compliance tools

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a Financial Crime Team Lead to make sure our External Enquiry Analysts are operating at the best quality performance. You'll handle customer and agent issues and look to resolve them quickly and efficiently.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Managing and leading a team of employees
• Communicating company goals, safety practices, and deadlines to the team
• Motivating team members and assessing performance
• Assisting management with hiring and training, and keeping management updated on team performance
• Communicating concerns and policies among management and team members
• Searching for process/procedure optimisation and work improvements
• Meeting company SLAs
• Acting as point of contact for any internal and external escalations

What you’ll need

• Fluency in English and Portuguese
• Excellent communication and writing skills
• 1+ years of experience managing a team of 5+ FTEs
• Relevant experience in AML, compliance, or card disputes
• Familiarity with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
• The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
• A solid understanding of the interplay between legal and business risk
• The ability to communicate effectively with members of various internal teams, outside counsel, and regulators
• Practical knowledge of SQL
• The ability to demonstrate sound judgement

Compensation range

• Poland: PLN10,300 - PLN14,900 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team