Field Service Engineer

Philips Iberica SAU; Bydgoszcz; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading health technology company is seeking a Field Service Engineer in Bydgoszcz, Poland. This role involves executing service activities, maintaining customer relationships, and ensuring service records are accurate. Candidates should have a relevant engineering background and be fluent in English and Swedish. A driving license and willingness to travel are required.

Qualifications

• Experience in field service, preferably in a hospital environment.
• Structured and organized with personal integrity.
• Fluent in English and Swedish, both written and verbal.

Responsibilities

• Execute service activities like maintenance and installations.
• Responsible for service records and data submission.
• Act as liaison between company and customers.

Skills

Independent and service-minded

Problem solving skills

Customer relationship management

Good communication skills in English and Swedish

Understanding of technical systems

Education

Relevant background in medical/electrical engineering

Job description

Job Title

Field Service Engineer

Job Description

As a Field Service Engineer, you will become part of a leading company in the Healthtech industry and be a vital part of our Swedish service organization for Precision Diagnostics and Image Guided Therapy (PD & IGT).

Your main focus will be on supporting our systems within Image Guided Therapy (IGT), Computed Tomography (CT) and Ultrasound within regions of Västra Götaland, Värmland, Halland and Region Jönköping.

Your role:

• Executing service activities such as regular preventative maintenance (PM), emergency service (CM), faultfinding, upgrades, installations and modifications, according to the relevant Philips’ quality standard policies
• To have a holistic view of the system and it´s functional environment, with an eye for functions from both a technical and user perspective.
• Responsible for completeness and accuracy of service records with particular attention to test & verification results
• Timely and accurate submission of service data, job sheets, field problem reports and other relevant administrative tasks as assigned
• Responsible for using appropriate measurement equipment (electronic and analog) in a regular controlled cycle of calibration.
• Report customer feedback and follow-up relevant assigned quality & regulatory training in a timely manner.
• Serve as company liaison with customer on administrative and technical matters.

You're the right fit if you have the following:

• Relevant educational background within medical/electrical engineering – or similar.
• Experience within field service preferably within a hospital environment.
• Good at identifying and maintaining customer relationships and related contacts.
• Independent and service-minded with a logical and methodical approach to problem solving.
• Understanding of mechanical context within functions and technical systems.
• Structured, organized mindset with a high level of personal integrity and self-discipline.
• Fluent written and verbal in English and Swedish language – is a must have.
• Driving license (Swedish B) and willingness to travel.

How we work together

We believe that we are better together than apart. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.