Field Operations Lead - Data-Driven Team & Process Coach

TSMG; Poland; Remote; PLN 191,245 - 297,492; Full time

Job summary

TSMG is seeking an Operations Team Lead in Poland to oversee day-to-day operations and manage a team of Data Collection Driving Operations. You will work closely with the Country Manager and engage in coaching, mentoring, and professional development of staff while ensuring quality and performance targets.

The ideal candidate has experience in people management, strong communication skills, and is capable of analyzing data for performance improvement. This role requires your presence in face-to-face meetings, driving service improvements, and building relationships with internal and external stakeholders.

Qualifications

• Experience as a people manager or operations lead.
• Able to work at a fast pace and manage urgent issues.
• Ability to travel.

Responsibilities

• Manage team of Data Collection Driving Operations.
• Conduct periodic reviews and facilitate meetings.
• Assist with service improvement programs.

Skills

People management

Strong communication skills

Data analysis

Team player

Job description

TSMG is seeking an Operations Team Lead in Poland to oversee day-to-day operations and manage a team of Data Collection Driving Operations. You will work closely with the Country Manager and engage in coaching, mentoring, and professional development of staff while ensuring quality and performance targets.

The ideal candidate has experience in people management, strong communication skills, and is capable of analyzing data for performance improvement. This role requires your presence in face-to-face meetings, driving service improvements, and building relationships with internal and external stakeholders.