Feedback Loop Lead: Drive AI Platform Improvements

Capgemini; Wrocław; Hybrid; PLN 200,000 - 320,000; Full time

Job summary

Capgemini is seeking a Feedback Loop Lead for its Neo initiative within Group IT. You will own and continuously improve the end-to-end feedback lifecycle, turning user insights into prioritized platform improvements across product, engineering, and UX teams.

You will triage, structure, and group feedback for prioritization, coordinate with stream leads, and drive governance to scale Neo. A business/engineering or UX background with strong analytics and communication is required.

Qualifications

• Bachelors or Masters in a relevant field.
• ],,

Responsibilities

• Own and continuously improve the end-to-end feedback lifecycle.
• Triage, structure, and group feedback items for prioritization with product/engineering.

Skills

Analytical skills

Cross-functional collaboration

Communication

Organizational skills

Feedback management

Process governance

Ticketing systems

Education

Bachelor's or Master's degree in Business, Engineering, UX, Data, or a related field

Tools

Feedback dashboards

Ticketing systems

Job description

Capgemini is seeking a Feedback Loop Lead for its Neo initiative within Group IT. You will own and continuously improve the end-to-end feedback lifecycle, turning user insights into prioritized platform improvements across product, engineering, and UX teams.

You will triage, structure, and group feedback for prioritization, coordinate with stream leads, and drive governance to scale Neo. A business/engineering or UX background with strong analytics and communication is required.