Facilities Assistant

JLL; Województwo mazowieckie; On-site; PLN 30,000 - 120,000; Full time

Job summary

A multinational real estate firm is seeking a Front Desk / Customer Service professional in Warsaw, Poland. The role involves greeting visitors, managing requests through the Facilities Helpdesk, and ensuring a professional environment. Candidates should have strong customer service skills and the ability to prioritize tasks. The position offers an employment contract and opportunities for career development.

Benefits

Possibility for career growth

Training and development programs

Friendly company culture

Qualifications

• Experience in customer service or administrative roles.
• Ability to manage multiple tasks and prioritize effectively.
• Awareness of Health & Safety procedures.

Responsibilities

• Greet and assist candidates, new hires, and visitors.
• Manage incoming requests via the Facilities Helpdesk.
• Liaise with vendors and service providers.

Skills

Customer service skills

Communication skills

Organizational skills

Proficiency in ServiceNow and Corrigo

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

Front Desk / Customer Service

• Greet, assist, and direct candidates, new hires, visitors, and the general public to the appropriate staff or facility member.
• Receive, direct, and relay telephone, email, and other queries promptly and professionally.
• Administer parking spaces for visitors and employees (where applicable).
• Arrange taxis and other transportation for client staff and visitors as requested.
• Book onsite meeting rooms and hospitality according to site procedures and client requests.
• Register and distribute incoming and outgoing documents and mail according to local procedures.
• Support the coordination of local events, visits, and travel arrangements as required.
• Provide high-quality customer service and act as the first point of contact for all front desk enquiries.

Facilities Support / Site Operations

• Manage incoming requests via the Facilities Helpdesk and log, track, and close tickets in ServiceNow and Corrigo systems.
• Liaise with vendors, contractors, and service providers to ensure timely completion of maintenance and repair works.
• Conduct daily checks of meeting rooms, offices, and communal areas, ensuring a professional and well‑maintained environment.
• Monitor and restock office and kitchen supplies in line with agreed inventory levels.
• Assist with office moves, seating plans, and workplace setup as required.
• Support workplace projects, fit‑outs, and other operational activities under the supervision of the Workplace Manager.
• Ensure accurate handover and documentation for all assigned responsibilities during absences.

HSE, Security & Quality

• Liaise with site managing agents, building management, and security teams.
• Maintain a high level of security awareness and ensure compliance with emergency evacuation and Health & Safety procedures.
• Issue ID and access badges for employees, vendors, and visitors, maintaining accurate records.
• Monitor and maintain consumables related to office and access control systems.
• Maintain and regularly audit the visitor and contractor sign‑in logs.
• Conduct site inductions for new starters and act as the first line of support for any workplace or safety concerns.
• Actively support JLL’s Quality Management and HSE programs.

What you can expect from us:

• Employment contract
• Possibility to work in a highly professional, stimulating and challenging work environment of multinational Company with great and long‑term career prospective
• Opportunity to demonstrate your own initiatives
• Opportunity to participate in training and development programs
• Friendly and supportive company culture

Location:

On‑site – Warsaw, POL

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.