Expert Services Consultant

Syncron AB; Poland; On-site; PLN 169,000 - 234,000; Full time

Job summary

Join Syncron AB as an Expert Services Consultant in Warsaw and help clients transform their service operations. Utilize your expertise in business process design and technical skills to deliver optimal solutions, while being supported by a global team dedicated to excellence and innovation.

Qualifications

• Minimum 2 years of experience in a related job.
• Ability to design business processes and model parameters.
• Fluent communication in business English.

Responsibilities

• Design business processes based on Syncron solutions.
• Gather and document customer requirements.
• Collaborate with Product Management to improve solutions.

Skills

Customer focus

Data analysis

Basic SQL

Problem solving

Education

University degree in Computer Science, Mathematics or Physics

Tools

AWS

ETL tools

Job description

We are looking for an Expert Services Consultant to join our Warsaw Customer Excellence team. As a Consultant you will support our customers on their agenda to transform their service and after-sales business into a competitive differentiator. Relying on the Syncron service platform that offers domain-fit solutions for inventory optimization, pricing strategy and IoT technology drivers, you will help define, configure, test, and deploy game-changing business solutions in state-of-the-art architectures. Our international customers are leading companies from the construction equipment industry, automotive, rail, aviation, and other related fields.

During the ramp up period you will get familiar with Syncron’s products and processes by utilizing our eLearning platform and participating in actual customer projects. Your personal mentor and the members of your international project team will support you to quickly learn what you need. As you grow you will be given more senior responsibilities. Our career framework offers guidance, whereas you have strong impact on proactively designing your personal development.

What would you do?

You are in the first line to ensure Syncron customers realize the most value from our solutions, by:

• Designing business processes based on Syncron’s standard software solutions
• Gathering, analyzing and documenting customer requirements
• Setting up Syncron’s solutions to enable customer value
• Modelling and fine-tuning business parameters to optimize solution fit
• Validating configuration and enabling users to realize customer value
• Collaborating with Product Management department to improve Syncron solutions

Who you are?

You are an awesome colleague, always see the possibilities and accept challenges to grow your horizon. You:

• have completed university with a degree preferably in Computer Science, Mathematics or Physics
• worked a minimum of 2 years in a related job
• are interested in leveraging Information Technology to achieve business objectives
• focus on your customers’ needs and aim to deliver best results for your clients
• are able to understand and document customer requirements
• have a structured work approach and stick to your goals
• have learned to analyze Data and provide meaningful reports
• can understand and write basic SQL queries
• fluently communicate in business English in person or writing
• are happy to travel the world to occasionally spend time directly with your clients (after pandemic).

The icing on the cake!

You can bring your application to the top of our list, by having:

• Experience building business solutions based on standard software
• Experience with AWS console
• Experience with ETL tools
• Experience in working with Pricing or Supply Chain Management applications
• European language skills, i.e. German, French or Spanish
• Ability to read and interpret basic Java code.

Who you join?

As a member of Syncron, you’ll be part of an inclusive and diverse workplace, where we want you to be yourself. Our truly global team is committed to supporting one another from locations all over the globe; be it Tokyo and Bangalore, Chicago and Atlanta, or Stockholm, Munich and Warsaw. Along with continuous learning, you’ll have the chance to work and interact with innovative people from different cultures. We gain passion from our team spirit whether it’s during a typical Swedish Fika (a fun tradition we took over from our headquarters), virtual coffee breaks, vivid workshop discussions and impulses, or our epic events (that will hopefully also be back in physical shape soon). This is how we stay innovative!

To support our societies on their way to a sustainable future, at Syncron we are creating a new world for manufacturers by helping them leverage state-of-the-art technology towards extended product lifespan and reparability in a future of Product as a Service. From industry-leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning, cloud-based service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators. For more information, visit syncron.com.

Last but not least, the whole recruitment process is done remotely.

About the company

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-market service experiences, while driving significant revenue and profit improvements. From industry-leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron, the largest privately-owned global provider of cloud-based after-market service solutions, to transform their service operations into competitive differentiators. For more information, visit syncron.com.

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