Executive Director, Enterprise Customer Experience & Growth

Hamad Medical Corporation; Województwo mazowieckie; On-site; PLN 150,000 - 200,000; Full time

Job summary

A leading healthcare organization in Poland is seeking an Executive Director for Business Development-Corporate Customer Services. The role requires a strategic leader with extensive experience in healthcare customer service, capable of setting enterprise-level strategies and managing large operations. Candidates should have a minimum of 12–15 years of progressively responsible leadership experience, including at least 5 years in a senior role. Proficiency in customer experience management and operational excellence is essential.

Qualifications

• Minimum 12–15 years of progressive leadership experience in customer service, preferably within healthcare.
• At least 5 years in a senior leadership role (Director or above) with multi-site service delivery responsibility.

Responsibilities

• Set and drive customer service strategy at an enterprise level.
• Manage large-scale customer service operations across multiple locations.
• Lead transformation initiatives to enhance customer engagement.

Skills

Strategic Leadership

Customer Experience Management

Operational Excellence

Change Management

Data-Driven Decision-Making

Technology Enablement

Policy & Compliance Oversight

Education

Executive-level education

Job description

A leading healthcare organization in Poland is seeking an Executive Director for Business Development-Corporate Customer Services. The role requires a strategic leader with extensive experience in healthcare customer service, capable of setting enterprise-level strategies and managing large operations. Candidates should have a minimum of 12–15 years of progressively responsible leadership experience, including at least 5 years in a senior role. Proficiency in customer experience management and operational excellence is essential.