Evening Helpdesk Technician – Restaurant Tech

SpotOn: Product; Kraków; On-site; PLN 30,000 - 120,000; Full time

Job summary

A dynamic restaurant technology firm in Kraków seeks a Helpdesk Technician to support employees and contractors. Responsibilities include user administration, desktop support, and hardware management. Candidates should have experience in technical support and strong English communication skills. The position offers a competitive salary and a range of employee benefits in a modern office environment.

Benefits

Competitive pay

Training budget

Fully paid private healthcare

Access to e-learning platforms

Subsidized meals

Modern office space

Free snacks and beverages

Qualifications

• 1 year in a similar Helpdesk role or 2 years in technical support.
• Basic knowledge of networking technologies.
• Good verbal and written communication skills in English.

Responsibilities

• Handle tickets for user administration tasks.
• Provide desktop support for hardware and software issues.
• Audit users and accounts regularly.

Skills

User administration (onboarding, offboarding, changes, resets, unlocks, etc)

Desktop support (hardware, software, imaging and services)

Licensing management

Troubleshooting desktop hardware

English communication skills

Education

High school diploma

Tools

Google Apps for Business

Okta

Macintosh and Windows

Job description

A dynamic restaurant technology firm in Kraków seeks a Helpdesk Technician to support employees and contractors. Responsibilities include user administration, desktop support, and hardware management. Candidates should have experience in technical support and strong English communication skills. The position offers a competitive salary and a range of employee benefits in a modern office environment.