Entry IT Supporter - ITSD - Gdańsk

TG Arla; Województwo pomorskie; On-site; PLN 40,000 - 60,000; Full time

Job summary

A global dairy leader in Poland is looking for a dedicated IT Support Specialist to assist colleagues through their Service Desk. The successful candidate will handle user support, troubleshoot IT issues, and work in a collaborative environment. Ideal applicants should have strong communication skills and be fluent in English. The position comes with various benefits, including medical care, training, and a supportive workplace culture.

Benefits

Training and professional induction

Financial support for education

Medical care & life insurance

Gym card and vouchers

Home IT kit

Employee assistance program

Support for healthy lifestyle activities

Qualifications

• Proactive mindset and ability to thrive in a support environment.
• Experience in Service Desk or Customer Support is a plus.
• Familiarity with KCS is an advantage.

Responsibilities

• Provide end‑user support and remote troubleshooting.
• Prioritize and manage multiple tickets simultaneously.
• Act as an escalation point for urgent IT incidents.
• Suggest process improvements based on recurring issues.
• Record and elevate unresolved problems using ITSM tools.

Skills

Strong communication

Problem-solving

Fluency in English

Organizational skills

Team player

Tools

MS Office

ServiceNow

ITIL

Microsoft O365

Job description

Join Arla’s in‑house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.

How you will make an impact

As part of our IT support team, you'll handle 1st and 1.5‑level support, guiding users through issue resolution and ensuring smooth operation of systems and devices. You’ll troubleshoot remotely using SCCM, document requests in the ITSM tool, and collaborate with higher‑level teams for complex issues. You'll also help identify recurring problems and suggest improvements.

Key responsibilities:

• Provide end‑user support and remote troubleshooting
• Prioritize and manage multiple tickets simultaneously
• Act as an escalation point for urgent IT incidents
• Suggest process improvements based on recurring issues
• Record and elevate unresolved problems using ITSM tools

What will make you successful

We're looking for someone with strong communication and problem‑solving skills, a proactive mindset, and the ability to thrive in a dynamic support environment. Fluency in English and a good grasp of MS Office tools are essential.

Key qualifications:

• Fluency in English
• Proficiency in MS Office & Outlook
• Strong communication, analytical, and organizational skills
• Team player with the ability to prioritize and troubleshoot effectively
• Experience in Service Desk or Customer Support is a plus
• Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage

What do we offer?

• Training and professional induction into the new position
• Financial support of your education
• Medical care & life insurance
• Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.
• Scandinavian working style & no dress code
• Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
• Referral program for employees
• Employee assistance program (legal, psychological, health, financial consulting, etc.)
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)

… while in the office you can also use some of the below:

• Modern office space with beautiful views and high‑standard furniture (i.e., adjustable desks)
• Chill‑out rooms with Xbox, pool table, board games, football table, and swing

Would you like to join us?

Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to producing high‑quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.