Entry IT Supporter - ITSD - Gdańsk

Arla Foods Deutschland GmbH; Województwo pomorskie; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading dairy company in Poland is seeking an IT Support Specialist to assist colleagues on the English line. You will provide end-user support, manage tickets, and suggest process improvements. The ideal candidate should be fluent in English and proficient in MS Office, with a proactive approach to problem-solving. This role offers extensive training and additional benefits like gym cards, travel points, and home IT kits.

Benefits

Training and professional induction

Financial support for education

Gym card

Travel points

Cinema tickets

Home IT kit

Employee assistance program

Support for healthy lifestyle

Qualifications

• Strong communication and problem-solving skills.
• Proactive mindset and ability to thrive in a dynamic environment.
• Experience in Service Desk or Customer Support is a plus.

Responsibilities

• Provide end-user support and remote troubleshooting.
• Manage multiple tickets simultaneously.
• Act as an escalation point for urgent IT incidents.
• Suggest process improvements based on recurring issues.
• Record and resolve unresolved problems using ITSM tools.

Skills

Fluency in English

Proficiency in MS Office & Outlook

Strong communication skills

Problem-solving skills

Analytical skills

Organizational skills

Customer Support experience

Tools

ITIL

ServiceNow

Microsoft O365

Job description

Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.

How you will make an impact

As part of our IT support team, you'll handle 1st and 1.5-level support, guiding users through issue resolution and ensuring smooth operation of systems and devices. You’ll troubleshoot remotely using SCCM, document requests in the ITSM tool, and collaborate with higher-level teams for complex issues. You'll also help identify recurring problems and suggest improvements.

Key responsibilities:

• Provide end-user support and remote troubleshooting
• Prioritize and manage multiple tickets simultaneously
• Act as an escalation point for urgent IT incidents
• Suggest process improvements based on recurring issues
• Record and resolve unresolved problems using ITSM tools

What will make you successful

We're looking for someone with strong communication and problem-solving skills, a proactive mindset, and the ability to thrive in a dynamic support environment. Fluency in English and a good grasp of MS Office tools are essential.

• Fluency in English
• Proficiency in MS Office & Outlook
• Strong communication, analytical, and organizational skills
• Team player with the ability to prioritize and troubleshoot effectively
• Experience in Service Desk or Customer Support is a plus
• Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage

What do we offer?

• Training and professional induction into the new position
• Financial support of your education
• Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.
• Scandinavian working style & no dress code
• Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
• Referral program for employees
• Employee assistance program (legal, psychological, health, financial consulting, etc.)
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)

… while in the office you can also use some of the below:

• Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks)
• Chill-out rooms with Xbox, pool table, board games, football table, and swing

Would you like to join us?

Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.