Enterprise CSM — Remote Growth & Retention

Surfer; Polska; Remote; PLN 180,000 - 240,000; Full time

Job summary

A remote-first technology company in Poland is seeking a Customer Success Manager for enterprise clients. This role involves building strong client relationships, managing onboarding processes, and identifying upsell opportunities. Ideal candidates will have 3-5+ years in customer success or account management. The company offers competitive salary, 27 days PTO, medical insurance, and a development budget.

Benefits

27 days PTO per year

Paid sick leave

Medical insurance via SafetyWing

50% covered Multisport card

$1,000 annual development budget

Qualifications

• 3-5+ years of experience in Customer Success, Account Management, or a similar client-facing SaaS role.
• Ability to build trust quickly and communicate clearly.
• Experienced in interpreting metrics related to customer health and churn.

Responsibilities

• Monitor customer health and take action to reduce churn.
• Identify upsell opportunities aligned with client growth goals.
• Conduct onboarding sessions and tailored trainings for clients.

Skills

Customer Success Management

Account Management

Relationship Building

Problem Solving

Communication

Adaptability

Tools

SEO tools

Analytics platforms

Job description

A remote-first technology company in Poland is seeking a Customer Success Manager for enterprise clients. This role involves building strong client relationships, managing onboarding processes, and identifying upsell opportunities. Ideal candidates will have 3-5+ years in customer success or account management. The company offers competitive salary, 27 days PTO, medical insurance, and a development budget.