Engineering Sales & Post-Sale Consulting Senior Professional

Hitachi Vantara Corporation; Kraków; On-site; PLN 50,000 - 70,000; Full time

Job summary

A leading tech company in Kraków seeks a Wireless Application Engineer to support system integrators with advanced wireless solutions. The role requires strong customer support skills, experience with network protocols, and excellent communication abilities. Candidates should have a degree in Telecommunications or a related field and a proven track record of debugging and technical support.

Qualifications

• 3+ years of experience in network protocol/testing.
• Strong knowledge of broadband applications.
• Fluent in English; other languages a plus.

Responsibilities

• Provide technical support for wireless solutions.
• Debug critical issues for customer satisfaction.
• Prepare devices for demonstrations and evaluations.

Skills

Technical support

Debugging

Customer experience

Collaboration

Wi-Fi standards

Communication skills

Linux skills

Education

BSc or MSc degree in Telecommunications, Computer Science, Electronics

Tools

MySQL

Oracle

Wireshark

QXDM

VMware

Job description

Description

The Opportunity

Join Hitachi Energy as a Wireless Application Engineer and become a key technical expert supporting system integrators and utility customers with our advanced wireless solutions. In this role, you will work on cutting‑edge communication technologies, providing hands‑on technical support, troubleshooting, and product demonstrations. You will collaborate with regional teams and customers to ensure seamless integration and optimal performance of wireless systems, while contributing to innovation and continuous improvement in utility communication infrastructure.

How You Will Make an Impact

• Provide technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions
• Debug, resolve, and reproduce critical issues to ensure optimal customer experience
• Support integration and launch of new products at customer sites
• Prepare and configure devices for demonstrations, diagnostics, and application evaluations
• Perform remote and onsite service work, including equipment assessment and field upgrades
• Utilize Customer Resolution Management tools to track and escalation product issues
• Collaborate with developers, QA, and product management to improve solutions
• Participate in industry events, trade shows, and technical conferences to represent the organization

Your Background

• BSc or MSc degree in Telecommunications, Computer Science, Electronics, or a related field
• 3+ years of experience in customer support and testing of network protocols/telecommunication systems
• Strong knowledge of Wi‑Fi standards, broadband applications, and host stack protocols (IPv4/IPv6/TCP/UDP)
• Advanced Linux skills and familiarity with database solutions (MySQL, Oracle)
• Excellent communication and interpersonal skills with a collaborative mindset
• Preferred: Experience with 4G/5G technologies, 3GPP specs, field testing, and debugging tools (Wireshark, QXDM)
• Familiarity with VMware setup and CRM tools for customer support is a plus
• Fluent in English; additional languages are an advantage

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