Engineer, Remote Support with Russian

Rockwell Automation; Katowice; Remote; PLN 45,000 - 65,000; Full time

Job summary

A global automation solutions provider in Katowice seeks a Technical Support Engineer. You will provide remote support for customers while collaborating with technical teams. Candidates should have a background in IT, automation, or electronics, with experience in problem-solving and customer communication. Very good English and Russian/Belarusian/Ukrainian are required. The position offers a hybrid work model and includes extensive training and professional development opportunities.

Benefits

Volunteer Paid Time off

Company volunteer matching

On-demand digital courses

Mindfulness programs membership

Employee Assistance Program

Personalized wellbeing programs

Qualifications

• Up to 3 years of experience in automation control systems programming.
• Knowledge of industrial controllers and communication protocols.
• Experience in computer network configuration.

Responsibilities

• Provide technical support via telephone and chat/email.
• Simulate and analyze user-reported issues.
• Document solutions and best practices.
• Collaborate with technical teams for support.

Skills

Technical problem solving

Customer communication

Stress management

Prioritization

Written and spoken English

Written and spoken Russian or Belarusian or Ukrainian

Education

Graduates of IT / Automation / Electronics

Tools

Cisco certification

Microsoft certification

Job description

Job Description

We provide remote technical support to Rockwell Automation customers around the world. 200 engineers communicate with customers in 20 languages.

We work in hybrid mode from our office located in Katowice (after the trial period ends), from Monday to Friday between 6-17 (8 work hours).

Support line dedicated to EMEA customers.

On this role you will report to Team Leader located in Katowice.

Your Responsibilities

• support for customers and distributors in solving technical problems related to Rockwell Automation products by telephone (80%), chat/email (20%),
• simulation and analysis of issues reported by users in the laboratory,
• document technical solutions and best practices,
• cooperation with technical teams and customer service,
• continuous improvement in the area of Rockwell Automation products and technologies.

The Essentials - You Will Have

• graduates of IT / Automation / Electronics or up to 3 years of experience in automation control systems programming and implementation,
• knowledge of industrial controllers,
• knowledge of industrial communication protocols,
• knowledge or/and experience in computer network configuration,
• knowledge how to proceed with technical documentation,
• very good written and spoken English,
• very good written and spoken Russian or Belarusian or Ukrainian,
• experience how to handle stressful situations,
• manage priorities on a daily basis.

The Preferred - You Might Also Have

• a Cisco / Microsoft certificate will be an advantage,
• additional European language,
• technical education and/or experience in a similar position,
• customer service experience.

Additional information

• hybrid work (3 days from the office)
• we provide training (i. e. 4 months in the "Engineer in Training Program") and shadowing.

What We Offer

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.