Engagement Ambassador with Ukrainian | Enterprise Managed Services

PwC; Wrocław; Hybrid; PLN 169,000 - 254,000; Full time

Job summary

A leading professional services firm in Wrocław is seeking an Engagement Ambassador with Ukrainian to support healthcare professionals and manage contracts. This hybrid role requires strong communication skills and experience in healthcare engagements. You'll handle onboarding, contracting, and travel requests while ensuring compliance. The company offers a flexible working model, extensive benefits, and development opportunities.

Benefits

Hybrid working model

Development and upskilling opportunities

Wide medical and well-being program

Individual benefits package customization

Paid volunteering hours

Additional paid Birthday Day off

Qualifications

• Ability to analyze and resolve HCP/HCO engagement issues.
• Strong customer service skills with high-quality support.

Responsibilities

• Provide support for HCP/HCO onboarding and activity requests.
• Manage contract amendments and handle complex scenarios.
• Facilitate HCP travel requests.

Skills

3+ years of experience in healthcare provider engagements

Proficiency in English

Proficiency in Ukrainian

Knowledge of HCP engagement compliance and regulatory requirements

Excellent professional communication skills

Experience with contract templates

Proficiency in Excel and CRM systems

Ability to work independently and collaboratively

Job description

Job Description & Summary

Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You can play an important role in supporting and transforming the operations of our domestic and international Clients. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting‑edge technological solutions for our customers. Join us in shaping and transforming operations for our domestic and international clients, as we delve into diverse, complex projects and collaborate closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax as well as financial planning & analysis, across various sectors in the region.

Now, we are looking for people with prior experience working with healthcare professionals (HCPs) or healthcare organizations (HCOs), who want to transition into a back‑office role. This position focuses on managing contracts and supporting administrative processes for healthcare professionals and stakeholders – without client visits or sales responsibilities.

We are looking for: Engagement Ambassador with Ukrainian

Your future role:

• Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments,
• Facilitate offline contract execution between HCP/HCO and internal signatories,
• Review contracts redline requests and escape them to Legal when needed,
• Follow up with business owners or HCP/HCO on outstanding contracts,
• Manage contract amendments by coordinating with stakeholders,
• Handle complex scenarios related to activities, contracts, travel, or payments,
• Facilitate HCP travel requests and communicate arrangements,
• Support post‑engagement tasks, including invoice reconciliation and expense recordation.

Apply if you have:

• 3+ years of experience in healthcare provider engagements,
• Proficiency in English allowing for fluent communication both verbal and written,
• Proficiency in Ukrainian allowing for fluent communication both verbal and written,
• Knowledge of HCP engagement compliance and regulatory requirements, including authorizations,
• Ability to analyze and resolve HCP/HCO engagement issues using research and process steps,
• Excellent professional communication skills, and strong customer service skills with ability to deliver high‑quality support,
• Experience with contract templates and handling redline requests,
• Proficiency in Excel, HCP engagement software, and CRM systems,
• Ability to work independently and collaboratively, as well as to thrive in a dynamic, fast‑paced environment.

By joining us you gain:

• Work flexibility – hybrid working model (2 days on‑site, 3 days remote), flexible start of the day, workation, sabbatical leave,
• Development and upskilling – our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• Wide medical and well‑being program – a medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,
• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase,
• 3 paid hours for volunteering per month,
• Additional paid Birthday Day off,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process:

• Submit your resume,
• Have a short phone conversation with our Recruiter,
• Let's get to know each other better during two rounds of interviews.

Should you have any questions, please do not hesitate to reach out to us: [e-mail]. Please note that this email is not designated for application submissions.

Your personal data will be processed for recruitment purposes by PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process – list of entities. If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy.

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