End User Computing Analyst

William Hill PLC; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

A gaming technology company is seeking a detail-oriented End User Computing Analyst in Kraków to provide top-tier technical support. The ideal candidate will troubleshoot IT issues, ensuring smooth operation of desktop systems and software. Applicants should possess excellent problem-solving skills and a solid background in ITIL processes, making this a perfect opportunity for those passionate about customer service. Competitive salary and benefits included.

Benefits

Competitive base salary

Social activities and events

Qualifications

• Detail-oriented with excellent customer service skills.
• Strong problem-solving capabilities.
• Good working knowledge of ITIL processes.

Responsibilities

• Troubleshoot, resolve, and manage a wide range of IT issues.
• Ensure smooth operation of desktop systems, software, and hardware.
• Create and maintain existing knowledge base.

Skills

Customer service skills

Problem-solving

Understanding of ITIL processes

Job description

End User Computing AnalystAdvertising locationKrakowHours40We are looking for a detail-oriented End User Computer Analyst to provide top-tier technical support and solutions to our internal teams. In this role, you will troubleshoot, resolve, and manage a wide range of IT issues, ensuring smooth operation of desktop systems, software, and hardware for end users. If you're skilled in problem-solving, have a strong understanding of computer systems, and are passionate about delivering excellent customer service, this could be the perfect opportunity for you!Creating and maintaining existing knowledge base.Who we are looking for - We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will: - Fantastic customer service skillsGood working knowledge of ITIL processes, proven skills in working in an ITIL incident/problem/change environmentWhat we offer - Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: –You’ll be compensated a competitive base salary and benefits.- Social activities: We love a chance to share knowledge and have fun, coordinating meetups, quality questions events and hackathons.We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.