End-to-End Logistics CX Consultant

Damco Spain SL; Warszawa; On-site; PLN 169,000 - 233,000; Full time

Job summary

A global logistics provider in Warsaw is seeking a Customer Experience Specialist to create tailored logistics solutions for clients. You’ll manage the shipment process, build strong customer relationships, and support their needs. Ideal candidates will have strong planning and communication skills, as well as experience in customer-facing roles. This role requires proficiency in English, with additional languages like German or Dutch being a plus.

Qualifications

• Previous customer experience from a customer-facing role.
• Background in freight forwarding or logistics supply chain role connected with customer service.
• Ability to work independently in a matrix organization.

Responsibilities

• Create integrated end-to-end logistics services and transportation solutions.
• Build strong customer relationships to identify new opportunities.
• Ensure smooth execution of the shipment life cycle.

Skills

Excellent planning skills

Communication skills

Customer experience

Problem-solving

Job description

A global logistics provider in Warsaw is seeking a Customer Experience Specialist to create tailored logistics solutions for clients. You’ll manage the shipment process, build strong customer relationships, and support their needs. Ideal candidates will have strong planning and communication skills, as well as experience in customer-facing roles. This role requires proficiency in English, with additional languages like German or Dutch being a plus.