EMEA Client Relationship Specialist | Hybrid & Growth

Citigroup Inc.; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading global financial services company is seeking a Client Service Officer in Warsaw, Poland. Responsibilities include resolving client issues, enhancing client relationships, and identifying cross-selling opportunities. Ideal candidates have at least 2 years of B2B customer service experience, strong communication skills, and fluency in English, with a preference for German or French. The role offers a competitive salary, social benefits, and a hybrid work model.

Benefits

Competitive salary with annual review and performance bonus

Private healthcare

Award-winning pension scheme

Multisport

Life insurance

Flexible working hours

Unlimited development opportunities

Qualifications

• Minimum of 2 years of experience in business-to-business customer service, account management or sales.
• Strong communication skills both verbal and written.
• Ability to maintain credibility with senior client contacts.

Responsibilities

• Resolve day-to-day issues with key client contacts.
• Influence clients for optimal program operation.
• Coordinate fast resolution of issues.
• Identify cross-sell product opportunities.
• Organize client communication and prepare business reviews.

Skills

Fluent English

Fluency in German or French

Presentation skills

Communication skills

MS Office proficiency

Job description

A leading global financial services company is seeking a Client Service Officer in Warsaw, Poland. Responsibilities include resolving client issues, enhancing client relationships, and identifying cross-selling opportunities. Ideal candidates have at least 2 years of B2B customer service experience, strong communication skills, and fluency in English, with a preference for German or French. The role offers a competitive salary, social benefits, and a hybrid work model.