Dutch-Speaking Customer & Device Protection Expert - Relocate to sunny Greece

Next Job Abroad; Wrocław; Vor Ort; PLN 77.854 - 103.806; Vollzeit

Benefits dieser Stelle

Relocation package

Competitive local salary with bonuses

Structured training: 2-week classroom,

Nesting phase

Private health insurance

International team culture

Zusammenfassung

Next Job Abroad is seeking a Dutch-speaking customer support specialist to join our Greece-based team. You will help customers with device protection plans via phone, chat, and social channels, while coordinating claims and repairs for electronics.

The role includes a comprehensive relocation package and a structured two-phase induction to build confidence. You’ll work with an international team, use Salesforce and other applications, and apply strong communication and active listening to

Qualifikationen

• Native or C1-level Dutch required.
• Solid working English for training modules and navigation.
• Excellent communication and active listening skills.
• High school diploma or equivalent.

Aufgaben

• Provide empathetic Dutch-language support via phone, chat, and social media.
• File and coordinate claims for electronics protection and insurance.
• Explain insurance concepts in clear, simple language while maintaining trust.
• Log case notes accurately in CRM systems while using multiple applications.

Kenntnisse

Dutch language

English proficiency

CRM familiarity

Typing speed

Ausbildung

High school diploma

Tools

Salesforce

Jobbeschreibung

Are you a native (or fluent) Dutch speaker who loves finding the perfect solution to every puzzle? If you've been dreaming of trading gray skies and rainy weather for 300+ days of Mediterranean sunshine, beautiful beaches, and a vibrant international social scene, this is your ultimate call to adventure!

We are looking for enthusiastic, empathetic young professionals to join a fantastic, growing team in Greece representing a global, fast-growing market leader in device protection and electronics insurance. In this role, you will be the absolute savior for customers when their beloved laptop, camera, or TV breaks down or gets damaged—transforming a stressful moment into an amazing, positive experience!

No previous insurance experience? No problem at all! We provide a comprehensive, fully paid on-site training program to teach you everything you need to know step-by-step. All you need is a positive attitude, empathy, and a desire to live life to the fullest under the Greek sun!

What You'll Do Every Day (The Daily Vibe)

• Be the Customer Hero: Support Dutch-speaking customers empathetically and professionally via phone, chat, webforms, and social media regarding their device protection plans.
• Manage Smart Claims Processing: File new claims for high-end electronics, check the status of existing cases, and smoothly coordinate repairs or replacements for items like laptops, cameras, and TVs.
• Deliver Solution-Oriented Service: Explain complex insurance concepts in plain, easy-to-understand language while always prioritizing customer trust and empathy.
• Multitask Like a Pro: Log case notes precisely in top-tier CRM platforms (like Salesforce) while navigating multiple specialized applications in real-time

Requirements

• Language Skills: Native or C1-level fluency in Dutch, paired with a solid working command of English for your training modules and system navigation.
• Tech Comfort: Solid basic PC skills (Windows, Android, Chrome, MS Office) and a steady typing speed of at least 25 words per minute.
• Mindset: Significantly advanced communication skills, great active listening, and a calm, professional approach when dealing with challenging interactions.
• Education: Minimum of a high school diploma or equivalent.
• Ready for Adventure: Genuinely excited to pack your bags, work in a modern office environment, and dive headfirst into an active expat lifestyle

Benefits

• Complete Relocation Package: Paid flight tickets to Greece, airport pickup, and dedicated, hands‑on assistance from our team to help you find your perfect new apartment
• Attractive Local Salary: A competitive salary with performance bonuses, plus 14 salaries per year (a full extra salary at Christmas, half at Easter, and half for your summer holidays!)
• Paid Expert Training: A fully paid, 2-week structured classroom induction followed by a 2-week, intensively guided "nesting" phase on the job to build 100% of your confidence.
• Epic Team Culture: Casual dress code, great team events, and a close-knit international team environment (the Dutch team consists of about 10 awesome colleagues).
• Health & Wellness: Comprehensive private health and medical benefits from day one
• Long-Term Growth: Build a genuine career with continuous refresher training and clear, internal advancement pathways into specialized partner escalation or expert roles.

Ready to swap the rainy days for a tan, build an incredible resume, and represent a global tech icon?