Dutch Collections Specialist - O2C Partner & Analytics

HEINEKEN Kraków; Polska; On-site; PLN 30,000 - 120,000; Full time

Job summary

A leading beverage company in Poland is looking for a candidate to manage the Customer Ledger, ensuring accuracy and achieving collection targets. The ideal candidate should be fluent in Dutch and possess strong customer-focused skills, along with a solid understanding of the Order to Cash process. This position offers opportunities for personal development and collaboration in a multicultural environment.

Qualifications

• Fluency in written and spoken Dutch (C1 level or higher).
• English proficiency at B2 level or higher.
• Strong customer focus and communication skills.
• Solid negotiation and influencing skills.
• Strong analytical and problem-solving abilities.
• Good understanding of the end-to-end Order to Cash process.
• Business knowledge, including logistics.
• Ability to identify root causes and translate them into improvements.
• Experience working in a multinational environment.

Responsibilities

• Manage the Customer Ledger, ensuring accuracy and collection targets.
• Act as a Business Partner to OpCos, providing accurate data.
• Build and maintain strong customer relationships.
• Identify and resolve held orders and credit limit issues.
• Proactively manage disputes and analyze root causes.
• Drive process improvements using analytical and digital skills.
• Collaborate with other teams to ensure compliance with processes.
• Provide regular updates to the Team Leader on progress.
• Take ownership of personal development in finance skills.
• Ensure adherence to process controls and suggest improvements.

Skills

Fluency in written and spoken Dutch (C1 level or higher)

English proficiency at B2 level or higher

Strong customer focus and communication skills

Solid negotiation and influencing skills

Strong analytical and problem-solving abilities

Good understanding of the Order to Cash process

Business knowledge, including logistics

Ability to identify root causes and translate them into improvements

Proven experience in communication across diverse stakeholders

Experience in a multinational environment

Strong practical skills in Excel, Word, PowerPoint, SAP

Job description

A leading beverage company in Poland is looking for a candidate to manage the Customer Ledger, ensuring accuracy and achieving collection targets. The ideal candidate should be fluent in Dutch and possess strong customer-focused skills, along with a solid understanding of the Order to Cash process. This position offers opportunities for personal development and collaboration in a multicultural environment.