Digital Market Activation Manager

HSBC Service Delivery (Polska) Sp. z o.o.; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading global banking service provider in Kraków is seeking a Digital Market Activation Manager to support the delivery of WPB Digital products to global markets. This position involves leading business readiness activities and ensuring compliance in a dynamic workplace. Ideal candidates will have expertise in digital channels and strong relationship management skills, with opportunities for remote work and flexible hours.

Benefits

Private medical care

Flexible working time

Life insurance

Employee referral program

Corporate sports team

Sharing costs of sports activities

Charity initiatives

Qualifications

• Experience of working directly with individual markets globally.
• Subject Matter Expertise of digital channels (Mobile, Security, Online Banking).
• Excellent negotiation and relationship management skills.

Responsibilities

• Lead change impact assessment and execution of business readiness activities.
• Ensure MI & analytics reporting and compliance.
• Manage customer activation and Go To Market plans.

Skills

Experience with global business readiness activities

Expertise in digital channels

Negotiation and relationship management skills

Job description

Responsibilities

• Lead change impact assessment – determining business readiness activities, communications and training plans and executing on these. Lead detailed operational impact assessment.
• Ensure MI & analytics reporting is in place.
• Ensure compliance to any relevant in-country regulatory approvals and governance. Support ongoing customer adoption and benefits tracking with markets.
• Maintain visibility of the delivery plans and interface with delivery teams, Product, Business, to manage the customer activation and Go To Market plans and milestones for activation, tracking dependencies and constraints.
• Definition of migration and implementation approach, using feedback from previous releases to optimise the approach and maximise reuse.
• Lead and support markets with production of internal and external comms/GTM plans and oversee the execution of these.
• Lead and support project team and staff pilot activities, managing feedback and using this to fine‑tune the approach for customer launch.
• Lead /support go / no go activity, ensuring all governance is met.
• Lead /support hypercare calls to track post activation impacts and ensure effective handover to BAU.

Our Requirements

• Experience of working directly with individual markets globally level to support local business readiness activity needed for delivery of digital change to WPB customers.
• Subject Matter Expertise of digital channels (Mobile, Security, Online Banking), including technical, marketplace and customer considerations.
• Subject Matter Expertise in internal/external communications, operational impact assessment, training, migration and implementation and GTM planning.
• Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence.
• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of professional training & courses
• Life insurance
• Remote work opportunities
• Flexible working time
• Corporate sports team
• Doctor’s duty hours in the office
• Video games at work
• Coffee / tea
• Parking space for employees
• Employee referral program
• Opportunity to obtain permits and licenses
• Charity initiatives
• Family picnics

Recruitment Stages

• Online assessment
• Phone interview
• Zoom interview
• Welcome to HSBC!

About the Role

The Digital Market Activation Manager will support the Senior Digital Market Activation Lead in their accountabilities for delivering WPB Digital products to global markets. Where required they will lead activity required to deliver change across the region undertaking the following activity.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o. o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for your interest in HSBC.

Before you apply, please note that we will take into consideration only applications that include the following statement: “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and and the free movement of such data, and repealing Directive 95/46/EC (GDPR). ”

Due to the high number of applications, we reserve the right to contact selected candidates only.

If you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: [e-mail].