Danish-Speaking Customer Service Advisor

Concentrix; Racibórz; On-site; PLN 112,000 - 134,000; Full time

Benefits offered by this job

Private health insurance

International work experience

Job summary

Concentrix in Katowice is seeking Danish-speaking Customer Service Advisors to support customers with product and order inquiries. You will respond to questions, assist with troubleshooting, and help resolve issues in a fast-paced, international environment.

The role is on-site at our Katowice office, requiring a professional, customer-focused approach and the ability to work independently or as part of a team. Private health insurance is offered along with growth opportunities.

Qualifications

• Fluent Danish written and spoken required.
• Excellent communication and problem-solving abilities.
• Customer-focused with a professional attitude.

Responsibilities

• Provide Danish-speaking customer support.
• Answer questions about products, orders, deliveries, and returns.
• Assist with product-related inquiries and troubleshooting.
• Handle customer complaints and provide solutions.
• Maintain accurate customer data in internal systems.
• Collaborate with other departments to ensure positive experience.

Skills

Fluent Danish

Strong communication

Customer-focused

Independent

Team player

Job description

Contract: Employment Contract (Labour Contract)

About the Role

We are looking for Danish-speaking Customer Service Advisors to join an international company operating in the power tools and equipment industry.

In this role, you will support Danish-speaking customers by answering questions, providing product information, and helping resolve inquiries related to orders and products.

Your Responsibilities

• Provide customer support to Danish-speaking customers.
• Answer questions regarding products, orders, deliveries, and returns.
• Assist customers with product-related inquiries and troubleshooting.
• Handle customer complaints and find appropriate solutions.
• Maintain accurate customer information in internal systems.
• Cooperate with other departments to ensure a positive customer experience.

Requirements

• Fluent Danish, both written and spoken.
• Strong communication and problem-solving skills.
• A customer-focused and professional approach.
• Ability to work independently and as part of an international team.
• Previous customer service experience is an advantage but not essential.

What We Offer

• Monthly salary of 11,000 PLN.
• Private health insurance
• The opportunity to work with an international company in the power tools and equipment industry.
• A professional and multicultural working environment.
• Opportunities to develop your skills and gain international work experience.

Location and Work Environment

The position is based at the company's office in Katowice, Poland. This is an on-site role, so candidates must be willing to work from the office.