Customer Support Specialist (German+ English)

SkillMatch Solutions; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading support solutions provider is looking for a Customer Support Specialist fluent in German and English to work remotely from Poland. This role involves being the primary contact for customers, handling inquiries, and providing crucial support on pharmaceutical products, ensuring high satisfaction. Candidates must hold a relevant degree, possess strong communication skills, and have previous experience in customer support preferred. The position offers a competitive salary, benefits, and opportunities for professional growth.

Benefits

Private medical health care through Luxmed Group

MyBenefit cafeteria with vouchers

Opportunities for professional development

Qualifications

• Bachelor's or Master's degree in Medicine or related fields is mandatory.
• Fluency in both German and English (spoken and written).
• Strong communication and interpersonal skills.

Responsibilities

• Act as the primary liaison for customers, handling inquiries regarding pharmaceutical products.
• Deliver accurate and timely information through various channels.
• Collaborate closely with internal teams to address customer concerns and maintain service standards.

Skills

Fluent in German

Fluent in English

Strong communication skills

Problem-solving skills

Interpersonal skills

Education

Bachelor's or Master's degree in Medicine or related fields

Job description

About the job Customer Support Specialist (German+ English)

Working model: remotely from Poland

Salary: 8000 - 9600 PLN monthly gross

Application Deadline: 23/09

Project Starting Date: 30/09

Language Requirements: Fluent in German and English

Role Overview:
We are looking for a dedicated Customer Support Specialist fluent in German and English to join our team in Szczecin. In this role, you will be the first point of contact for our customers, providing exceptional support and information on pharmaceutical products. Your contribution will be crucial in ensuring high customer satisfaction and service excellence.

Key Responsibilities:

• Act as the primary liaison for customers, handling inquiries and resolving issues related to pharmaceutical products.
• Deliver accurate and timely information through various channels such as phone, email, and others.
• Collaborate closely with internal teams to swiftly address customer concerns and maintain service standards.
• Demonstrate professionalism and empathy in all customer interactions.

Requirements:

• Bachelor's or Master's degree in Medicine or related fields (e.g. biotechnology or biology)is mandatory.
• Fluency in both German and English (spoken and written).
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize in a fast‑paced environment.
• Previous experience in customer support or similar roles is advantageous.
• Excellent problem‑solving skills and attention to detail.
• Comfortable with a Monday to Friday work schedule, between 8 am and 7 pm.
• Competitive salary and comprehensive benefits package.
• Our "2 weeks training" and learning‑by‑doing approach promises professional growth
• Relocation:Covered costs for tickets and Real Estate Agency fees.
• Private medical health care through Luxmed Group.
• MyBenefit cafeteria with vouchers for shopping, meals, Multisport Card, entertainment tickets, and more.
• Opportunities for professional development and training.
• Supportive and friendly working environment.
• Probation Period: The initial contract includes a probation period of 3 months.
• Contract Extension: After the probation period, the contract can be extended for1 year, 18 months, or Permanent employment at the discretion of the Team Leader.

Application Process:

To apply for this position, please send your resume and a cover letter detailing your relevant experience and motivation for joining our team to [contact information]. The application deadline is 23/09, and the project is set to commence on 30/09. We eagerly anticipate your application and the possibility of welcoming you to our team in Szczecin!