Customer Success Specialist (m/f/d) - hybrid

Honeywell International Inc; Gdańsk; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Salary growth

Multisport Card

Medical care

Life insurance

Lunch card

Employee Assistance Program (EAP)

Udemy learning platform

Job summary

Honeywell Technologies is seeking a Customer Success Specialist to ensure a smooth customer journey from purchase to productivity within a LenelS2 Platinum Package.

The role is hybrid, requiring 3 days in the office and 2 days remote. You will monitor customer health, build usage scorecards, drive product adoption, and collaborate with internal teams to minimize churn while growing monthly recurring revenue.

Qualifications

• +2 years of account management experience within a success software-oriented business.
• Experience in managing customers’ expectations both large and small and knowing how and why to manage each differently, proven track record of being proactive, success oriented, analytics focused and predictive
• Demonstrate true passion for customers and their success, demonstrate organizational and project management skills
• Exemplary written and verbal communication skills, demonstrate facilitation and decision-making skills
• Strong listening and coordination skills to understand the customer’s concern and able to work along internal and external technical teams to successfully resolve them, possess the ability to find solutions for customers that match the technology offerings within the business.
• Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement, desire to work within a high performing, self-directed team

Responsibilities

• Support customer relationships to retain revenue and to grow the monthly recurring revenue.
• Be involved in the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period. This includes building, maintaining and presenting customer centric support/usage scorecards and reports.
• Help drive product adoption with the customer and ensure quick time to value.
• Develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs.
• Monitor accounts and tracks usage to minimize churn and work proactively to eliminate any risk while driving adoption.
• Work in a team centered environment to develop and constantly improve processes to engage customers and provide recurring value.

Skills

Customer relationships

Account management

Analytics oriented

Communication skills

Team collaboration

Travel readiness

Job description

Job Description

As a Customer Success Specialist (CSS), you will work to ensure a customer’s journey from purchase to productivity is smooth and well managed. You will monitor customer health and establish a cadence of customer interactions that ensure each customer you support is receiving maximum value from their LenelS2 Platinum Package. The CSS demonstrates knowledge/competency in the LenelS2 Product & Service Suite and helps the customer achieve the value committed with high focus to accelerate the first time to value.

This is a hybrid role, 3 days from the office and 2 days from home.

Honeywell Technology

Honeywell Technology Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Responsibilities

• Support customer relationships to retain revenue and to grow the monthly recurring revenue.
• Be involved in the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period. This includes building, maintaining and presenting customer centric support/usage scorecards and reports.
• Help drive product adoption with the customer and ensure quick time to value.
• Develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs.
• Monitor accounts and tracks usage to minimize churn and work proactively to eliminate any risk while driving adoption.
• Work in a team centered environment to develop and constantly improve processes to engage customers and provide recurring value.

Qualifications

• +2 years of account management experience within a success software-oriented business.
• Experience in managing customers’ expectations both large and small and knowing how and why to manage each differently, proven track record of being proactive, success oriented, analytics focused and predictive
• Demonstrate true passion for customers and their success, demonstrate organizational and project management skills
• Exemplary written and verbal communication skills, demonstrate facilitation and decision-making skills
• Strong listening and coordination skills to understand the customer’s concern and able to work along internal and external technical teams to successfully resolve them, possess the ability to find solutions for customers that match the technology offerings within the business.
• Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement, desire to work within a high performing, self-directed team

WE VALUE

• Customer facing engagement skills and ability to manage relationships with decision-makers
• Strong and proven experience building and managing customer relationships
• Demonstrated experience in multiple vertical markets
• Comfort with ambiguity and a bias to work with a team to “fill the organizational gaps” when
• they occur
• Ability to travel
• 5+ years’ experience in a customer facing role; preferable at a SaaS company

We Offer

• Competitive Salary regularly increased based on your performance
• Multisport Card, Medical Care, Life Insurance and Lunch Card
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#Futureshapers

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.