Customer Success Manager (Poland)

AuditBoard; Remote; PLN 189,000 - 274,000; Full time

Job summary

A leading SaaS company is looking for a Customer Success Manager based in Poland to ensure client satisfaction and drive successful relationships. This remote role involves managing customer accounts, providing product insights, and addressing issues effectively. The ideal candidate will have 3+ years in customer success, exceptional communication skills, and fluency in English and French. The company offers competitive compensation, flexible vacation, and promotes a culture of innovation.

Benefits

Comprehensive employee health coverage

401K with match or pension

Competitive compensation & bonus program

Flexible Vacation

Time off for birthdays & volunteering

Qualifications

• 3+ years managing complex customer relationships in a B2B SaaS environment.
• Experience in audit, risk management, or compliance is preferred.
• Self-motivated with a proactive approach and ability to manage ambiguity.
• Fluency in English and French, with knowledge of German or Arabic is a plus.

Responsibilities

• Develop and maintain strong relationships with key customer stakeholders.
• Stay updated on product features and provide insights to customers.
• Proactively address customer issues and collaborate for resolution.
• Gather customer feedback to advocate for their needs within the organization.
• Conduct training sessions to empower customers on product use.

Skills

Customer Success

Account Management

Problem-solving

Communication

Relationship building

Fluent English

Fluent French

Education

Experience in B2B SaaS

Degree in a relevant field

Tools

Gainsight

Salesforce

Job description

Who We Are

Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!

Why This Role is Exciting

As a Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long‑term relationships. This is a fantastic opportunity to contribute to the growth of a thriving company and make a real impact in the lives of our clients.

*This is a remote role that will be based out of Poland and will require a CET working schedule.

Key Responsibilities

• Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.

• Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs.

• Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.

• Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.

• Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…).

• Retention & Expansion:

  • Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long‑term relationships with our clients.

  • Identify and execute opportunities for account expansion, whether through upselling or cross‑selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs.

Attributes for a Successful Candidate

• 3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment.

• Proven experience in audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise‑level challenges and driving customer outcomes (preferred).

• 1+ years of hands‑on experience with AuditBoard modules, data load processes, and advanced configurations (preferred).

• Exceptional communication, relationship‑building, and problem‑solving skills, with an ability to engage and influence stakeholders at all organizational levels.

• Possess the ability to interface with C‑level executives to drive program strategy and ROI.

• Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (nice to have).

• Self‑motivated and proactive, with the ability to work independently and manage ambiguity effectively.

• Demonstrated fluency in English and French, with written and verbal communication skills in both languages. The ideal candidate should be able to effectively handle business correspondence, conduct meetings, and create documentation in both English and French. Knowledge of German or Arabic would be an advantageous addition, providing added value to our international team.

Our Company Values

• Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do.

• Win, together: Drive to be the best while supporting each other’s success.

• Gritty resilience: Thrive in a fast‑paced and dynamic environment, balancing immediate priorities with big‑picture strategic goals.

• Personal improvement: Stay eager to share insights, seek feedback, and continuously learn.

• Constant innovation: Challenge the status quo and drive improvements.

Perks*

• Launch a career at one of the fastest‑growing SaaS companies in North America!

• Live your best life (LYBL)! $200/mo for anything that enhances your life.

• Comprehensive employee health coverage (all locations).

• 401K with match (US) or pension with match (UK).

• Competitive compensation & bonus program.

• Flexible Vacation (US exempt & CA) or 25 days (UK).

• Time off for your birthday & volunteering.

• Employee resource groups.

• Opportunities for team and company‑wide get‑togethers!

*perks may vary based on eligibility/location.

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.

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