Customer Success Manager

Plooto, Inc.; Poland; Remote; PLN 180,000 - 240,000; Full time

Job summary

A fintech start-up is seeking a Customer Success Manager to onboard accounting firms and drive the adoption of their platform. The ideal candidate will have 3+ years in customer success or account management, with strong relationship-building skills. This role involves managing accounts and collaborating with sales teams, all within a remote work environment. Competitive salary plus commission tied to growth is offered.

Benefits

Competitive salary plus commission

Remote work opportunity

Impact on the company's trajectory

Qualifications

• 3+ years of experience in customer success, account management, or sales.
• Proven track record of meeting growth targets.
• Strong relationship-building skills.

Responsibilities

• Own the onboarding journey for new accounting firms.
• Build relationships with firm leaders to drive client expansion.
• Manage a portfolio of accounts to increase product usage.

Skills

Customer success

Account management

Sales

Relationship-building

Problem-solving

Job description

The Role

We are looking for a Customer Success Manager (CSM) to join our team and play a key role in onboarding accounting firms and driving the adoption of Plooto across their client base. This role blends customer success, sales, and strategic account management. Your success will be measured by how effectively you help accounting firms bring their clients onto Plooto and grow their usage over time.

This is an exciting opportunity for someone who thrives in a fast-paced start-up environment, loves building relationships, and has a hunter mentality when it comes to driving results.

What You’ll Do

• Own the onboarding journey for new accounting firm partners, ensuring smooth adoption for both firms and their clients.
• Build and maintain strong relationships with firm leaders to drive client expansion on Plooto.
• Act as a trusted advisor, educating partners on best practices and helping them unlock full value from Plooto.
• Manage a portfolio of accounts with a focus on increasing:
  • Number of clients onboarded
  • Product usage and feature adoption
  • Payment volume and overall engagement
• Carry and deliver against a new subscriber target with commission tied to client growth.
• Identify opportunities to upsell, cross-sell, and expand firm adoption.
• Collaborate with sales, product, and support teams to provide customer feedback and continuously improve the experience.

What We’re Looking For

• 3+ years of experience in customer success, account management, or sales, preferably in SaaS, fintech, or payments.
• Proven track record of meeting or exceeding new subscriber, growth, or expansion targets.
• Bonus: experience in the accounting software or payments ecosystem.
• Strong relationship-building skills with a natural curiosity to understand customer needs and challenges.
• A hunter mentality, driven to grow accounts and achieve ambitious goals.
• Excellent communication, problem-solving, and organizational skills.
• Comfort working independently in a fast-paced start-up environment.
• Must be legally eligible to work in Canada and based in Canada.

Why Join Plooto

• Be part of a Canadian fintech start-up that’s reshaping how businesses manage payments.
• Work remotely while collaborating with a passionate, high-performing team.
• Competitive salary plus commission tied to growth and success.
• Opportunity to learn, grow, and make a direct impact on the company’s trajectory.