Customer Success Global Shared Services Coordinator

Lee Hecht Harrison; Remote; PLN 120,000 - 180,000; Full time

Job summary

A global talent management firm is seeking a Global Shared Services Coordinator to support account management and sales teams from Poland. Responsibilities include administrative tasks, referral management, and data handling using tools like Excel and Salesforce. The ideal candidate should hold a Bachelor's degree and have at least 1 year of corporate experience. This position offers growth opportunities and comprehensive benefits, fitting into a remote work structure.

Benefits

Medical benefits

Dental benefits

401K plan

Flexible benefit offerings

Qualifications

• Bachelor’s degree required; candidates in progress considered.
• Minimum 1 year of professional experience in a corporate setting.
• Demonstrated oral and written communication skills.

Responsibilities

• Support account management and sales teams with administrative tasks.
• Setup referral program matrices and templates.
• Review referrals to ensure billing requirements are met.

Skills

Oral and written communication skills

Computer/data management

Event planning / coordination

Education

Bachelor's degree

Tools

Excel

PPT

Word

Outlook

Job description

Global Shared Services Coordinator, Customer Succes s

The Global Shared Services Coordinator is part of the Customer Success Shared Services team. This position is responsible for supporting our account management and sales teams by handling various administrative tasks related to our candidate experience.

Reporting Relationships

• Reports to the Customer Success Global Shared Services Director. The position will regularly interact with Account Management teams locally and globally.

Direct Reports

• None

Location

• Poland - Remote

Key Accountabilities

Referral Management:

• Setup ORBIT program matrices and referral templates to align with contract.
• Enter referrals into LHH Candidate Management System (ORBIT)
• Update, cancel, change status of records.
• Interact with Account Services Management to receive data ( i.e. referrals, PO#s, etc.)
• Manipulate data using excel; prepare worksheets for system upload.

Billing Review:

• Review referrals to ensure billing requirements are met and set ready to bill.
• Manage installment billing referrals to ensure all installments are billed in a timely manner.
• Manage international referrals and work directly with LHH staff globally.
• Monitor and manage account requests queues (Salesforce Cases and/or Shared mailboxes)

Landings Research:

• Research social media to determine positive candidate outcomes and update ORBIT with new landings information.

All About You

• Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered )
• Minimum of 1 year of professional experience in a corporate setting
• Event planning / coordination experience a plus
• Demonstrated oral and written communication skills.
• Proficient in computer/data management skills including PPT, Excel, Word, and Outlook

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.
• Compensation:

Placement within this range is determined based on geographic location, experience, and other compensatory factors.

• Benefits: Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers , LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture , delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

LHH is an Equal Opportunity Employer /Veterans/Disabled .