Customer Success Global Shared Services Coordinator

LHH (Global); Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading global consulting firm is seeking a Global Shared Services Coordinator for their Customer Success team based in Poland (remote). The role involves managing referrals, billing reviews, and supporting account management teams. Ideal candidates will have at least a Bachelor's degree and 1 year of corporate experience. Strong communication skills and data management proficiency are essential. The position offers opportunities for growth and a range of benefits, including medical and retirement plans.

Benefits

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid Sick Leave

Commuter benefits

Qualifications

• Minimum of 1 year of professional experience in a corporate setting.
• Demonstrated oral and written communication skills.
• Event planning/coordination experience a plus.

Responsibilities

• Manage referral and billing reviews to ensure accurate processing.
• Research social media for candidate outcomes and update records.
• Coordinate with account management teams globally.

Skills

Communication skills

Data management

Event planning

Proficiency in PPT, Excel, Word, Outlook

Education

Bachelor's degree

Job description

Global Shared Services Coordinator, Customer Success

The Global Shared Services Coordinator is part of the Customer Success Shared Services team. This position is responsible for supporting our account management and sales teams by handling various administrative tasks related to our candidate experience.

Reporting Relationships

• Reports to the Customer Success Global Shared Services Director. The position will regularly interact with Account Management teams locally and globally.

Direct Reports

• None

Location

• Poland - Remote

In this role you can expect to

Key Accountabilities

Referral Management

• Setup ORBIT program matrices and referral templates to align with contract.
• Enter referrals into LHH Candidate Management System (ORBIT)
• Update, cancel, change status of records.
• Interact with Account Services Management to receive data (i.e. referrals, PO#s, etc.)
• Manipulate data using excel; prepare worksheets for system upload.

Billing Review

• Review referrals to ensure billing requirements are met and set ready to bill.
• Manage installment billing referrals to ensure all installments are billed in a timely manner.
• Manage international referrals and work directly with LHH staff globally.
• Monitor and manage account requests queues (Salesforce Cases and/or Shared mailboxes)

Landings Research

• Research social media to determine positive candidate outcomes and update ORBIT with new landings information.

All About You

• Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered)
• Minimum of 1 year of professional experience in a corporate setting
• Event planning / coordination experience a plus
• Demonstrated oral and written communication skills.
• Proficient in computer/data management skills including PPT, Excel, Word, and Outlook

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.
• Compensation: Placement within this range is determined based on geographic location, experience, and other compensatory factors.
• Benefits: Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

LHH is an Equal Opportunity Employer/Veterans/Disabled.