Customer Success Consultant

SD Worx; Katowice; On-site; PLN 189,000 - 254,000; Full time

Job summary

A leading European provider of Payroll & HR services is seeking a Customer Success Manager in Katowice, Poland. You will manage Public Sector customers, ensuring satisfaction through strategic guidance and the optimization of our Payroll and HR solutions. Ideal candidates have experience in Customer Success or Consulting, excellent communication skills, and are proficient in German. Join us in creating measurable customer value while enjoying the opportunity for professional growth and collaboration.

Benefits

Stable employment conditions

Flexible working hours

Private medical care

Financial allowance for remote work

Learning opportunities

Annual bonus

Qualifications

• Experience in Customer Success, Account Management, or Consulting, ideally within SaaS or the Public Sector.
• Knowledge of HR/Payroll processes or strong willingness to quickly build expertise.
• Business-proficient German language skills (C1 level).

Responsibilities

• Manage Public Sector customers throughout the entire Customer Journey.
• Drive customer satisfaction and improve Net Promoter Score (NPS).
• Advise customers on Payroll and HR solutions.
• Identify optimization and digitalization opportunities.
• Conduct regular Business Reviews and build long-term relationships.
• Collaborate with internal teams to prioritize customer requirements.
• Contribute to the development of Customer Excellence standards.

Skills

Customer Success experience

Excellent communication skills

Analytical mindset

Resilience

Collaboration

Job description

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.Are you ready to join us?

What do we have to offer?

• Stable employment conditions: permanent employment contract (after a 3-month probation period)

• Flexible working hours and remote work opportunities

• Private medical care (LuxMed)

• Cafeteria system / Sportscard

• Lunch card (Edenred)

• Financial allowance for remote work

• Loans for employees

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Life insurance

• Holiday allowance

• Free language courses (during your working hours)

• Annual bonus

• Integration events

• Free parking spaces for employees

• Referral program

• PPK (Employee Capital Plans): 3.5% employer contribution

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!

Which tasks can you expect?

• Strategically and operationally manage Public Sector customers throughout the entire Customer Journey – from onboarding and adoption to long-term value realization.

• Drive customer satisfaction and actively contribute to improving the Net Promoter Score (NPS).

• Advise customers on our Payroll and HR solutions and support them in achieving optimal usage within public administration environments.

• Identify optimization and digitalization opportunities and translate them into actionable recommendations.

• Conduct regular Business Reviews (usage, performance, service quality, roadmap) and build long-term, trust-based relationships with IT, HR, and business stakeholders.

• Collaborate closely with internal teams (Support, Consulting, Product Management) to prioritize customer requirements, strengthen SLA governance, and implement improvements.

• Contribute to the development of Customer Excellence standards, including enablement formats, training materials, Copilot prompts & best practices, and communication/meeting guidelines.

What do you have to offer?

• Experience in Customer Success, Account Management, or Consulting, ideally within SaaS or the Public Sector.

• Knowledge of HR/Payroll processes or strong willingness to quickly build expertise.

• Excellent communication and advisory skills, capable of engaging diverse stakeholder groups (IT, HR, administrative departments).

• Strong strategic and analytical mindset, with the ability to translate complex requirements into structured and actionable plans.

• High service orientation and a genuine passion for creating measurable customer value.

• Resilience, solution-oriented thinking, and a structured work style, even in challenging situations.

• A collaborative mindset and enjoyment in working closely with Support, Product Management, and Consulting to ensure customer success.

• Business‑proficient German language skills (C1 level).

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.