Customer Service Specialist (Poland/remote)

ZEN.COM; Kraków; Remote; PLN 30,000 - 120,000; Full time

Job summary

Join the Zen Care Team at ZEN.COM, a leading fintech company focused on providing exceptional customer service. In this role, you'll engage with customers, address their needs, and contribute to a positive user experience while enjoying the flexibility of remote work and various company benefits. This opportunity is perfect for proactive individuals with a strong background in customer service, fluent in English.

Benefits

Private medical care (LuxMed)

Multisport card

Life insurance (Unum)

Growth and promotion opportunities

Employee referral program

Integration events and team building activities

Qualifications

• At least 2 years of experience in customer service.
• Fluent in English (min. B2/C1) – both spoken and written.
• Open to shift work.

Responsibilities

• Help customers via chat and email.
• Communicate clearly and empathetically.
• Take initiative and share ideas.

Skills

Customer-focused mindset

Fluency in English

Proactive communication

Job description

Join the Zen Care Team at ZEN.COM!

(Poland / Remote work)

ZEN.COM is a dynamic fintech company offering modern payments, multi-currency accounts, cards, and financial management tools – fast, secure, and convenient.

Zen Care is the heart of our customer service – a team that supports users, solves problems, and ensures every interaction with us is a positive experience.

What You’ll Do

• Help customers via chat and email
• Communicate clearly and empathetically – no templates. We focus on real human connection.
• Take initiative and share ideas – you’ll have real influence on what we do and how we do it.
  
  

What You Won’t Find Here

• Rigid scripts and automated replies
• Mindlessly closing tickets
• Procedures that leave no room for initiative
  
  

What We’re Looking For

• Fluent in English (min. B2/C1) – both spoken and written
• At least 2 years of experience in customer service or working with people
• Open to shift work – morning (07:00–15:00), afternoon (15:00–23:00), or night (23:00–07:00) shifts, including weekends
• A proactive, customer-focused mindset with the ability to adapt quickly to change
  
  

What We Offer

• 100% remote work (or from offices in Rzeszów, Kraków, Białystok, Warsaw, or Gdańsk)
• Private medical care (LuxMed)
• Multisport card
• Life insurance (Unum)
• Growth and promotion opportunities
• Employee referral program
• Integration events and team building activities