Customer Service Specialist (m/f/d) – Łódź, Poland

Deponti; Polska; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading outdoor living company in Poland is looking for a Customer Service representative to join their team. In this role, you will process orders, handle inquiries, and coordinate deliveries with international partners. Ideal candidates have strong communication skills, experience in customer service (B2B preferred), and fluent English; knowledge of German is a bonus. The position offers fixed hours and opportunities for professional growth in a friendly work environment.

Benefits

Daily lunch in the canteen

Training and team trips

Annual summer party

Qualifications

• Experience in customer service is required.
• Fluency in English; German language skills are a plus.
• Ability to manage complaints and maintain professionalism.

Responsibilities

• Process orders through phone, email, and online systems.
• Maintain communication with partners and customers.
• Coordinate deliveries with the team in Germany.

Skills

Customer service experience (preferably B2B)

Fluent English

German

Organized and solution-oriented

Excellent communication skills

Tech-savvy with MS Office

Tools

CRM systems

Job description

Full-time - Location: Łódź

Who are we looking for?

You’ve got zero fear of picking up the phone? Then this is your chance to shine.

We’re looking for someone to join our Customer Service team and take it to the next level. Not in a boring call center, but in a fast-growing international company where real conversations matter. Where every day, we work with partners across Europe to help people create more outdoor joy.

This is about building strong relationships – with partners, colleagues, and everyone who plays a role in making our beautiful products reach happy customers. From handling orders to making sure deliveries run like clockwork, you’re the link that keeps things smooth and professional.

Your day-to-day:

• Process orders from our partners via phone, email, and our online system.
• Keep in touch with customers across Poland – warm leads, no cold calls.
• Handle questions and service requests like a pro.
• Coordinate with our team in Artern, Germany to make sure deliveries go right.
• Handle complaints confidently.

• Travel to Germany for a two-week onboarding – your launchpad to success.

  Who we’re looking for:

  • Someone with experience in customer service (preferably B2B).
  • You speak fluent English – German is a big plus.
  • You’re sharp, organized, and solution-oriented.
  • You enjoy talking to people and you listen just as well.
  • You’re confident, calm, and flexible – even when things get hectic.
  • You’re tech-savvy and comfortable with MS Office (Teams, Outlook, Excel, Word).

  • Bonus: You’ve worked with CRM or order systems before.

    Who will be your direct colleagues?

    What you get from us:

    • A full-time job with real opportunities to grow.
    • Set hours: Monday to Friday, 08:00–16:30.
    • A friendly, informal vibe where everyone helps each other.
    • Daily lunch in our canteen – because a good break matters.
    • Training, team trips, and our annual Deponti summer party.
    • A team that works hard and has fun doing it.
    • Check out our other vacancies at jobs.deponti.com.

Who we are:

Deponti’s mission is to enrich outdoor living. As a fast-growing international wholesaler, we develop and sell premium aluminum verandas, sliding glass walls, and related products. Our driven team of professionals across Oss (NL), Artern (DE), Pelt (BE), and Rugby (UK) supports a strong network of partners throughout Europe. Together, we’re building powerful partnerships for outdoor living.

Our company culture? Informal, hands-on, and driven by entrepreneurial spirit – with a no-nonsense attitude and a human touch.

Are you interested?

Let’s talk. Or better yet – apply and show us why you're the perfect fit for Deponti.