Customer Service Specialist

Edgewell Personal Care Italy S.R.L.; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A global consumer goods company is seeking a Customer Service Specialist in Warsaw, Poland. The ideal candidate is experienced in customer service and can communicate fluently in both English and Polish. Responsibilities include processing orders, managing customer queries, and ensuring a high level of service. This is an exciting opportunity to develop a career in a dynamic environment with a focus on collaboration and customer satisfaction.

Benefits

Attractive salary & benefits

Learning and development opportunities

Qualifications

• Experience in customer service or administration, ideally in FMCG.
• Proven ability to work autonomously and collaboratively.
• Possess a passion for customer satisfaction.

Responsibilities

• Processing incoming customer orders – email & EDI.
• Managing product availability via the system database.
• Handling customer complaints and providing solutions.

Skills

Customer service experience

Fluency in English

Fluency in Polish

Multi-tasking ability

Collaboration skills

Education

University degree

Tools

MS Office

SAP systems

Job description

Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

Customer Service Specialist – Warsaw, Poland (Hybrid)

Attractive salary & benefits

Let's Talk About You

You’re ambitious, but you want a career with purpose—we love that. You’re up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues. You want to make your mark and let your personality shine. Well, if you’re interested in our Customer Service Specialist role, this might be your next step! This is a perfect role for someone who is great at speaking with people and handling their queries as well as updating systems and databases, to join Edgewell Personal Care – a global consumer goods business with a portfolio of over 25 brands (Schick, Hawaiian Tropic, Banana Boat, Bulldog Skincare, Jack Black, Wet Ones, Cremo and recently acquired Billie… just to name a few!).

Now, Let’s Get Down to Business

Reporting to the Customer Service Manager, you will be involved in supporting customers, processing orders and ensuring compliance with internal procedures. If there’s one thing, you’ll get here at Edgewell, it’s a collaborative group full of likeable, diverse, and inspiring colleagues. They’re an inspiring bunch.

Here’s a sample of the type of things you will be responsible for:

• Processing incoming customer orders – email & EDI
• Booking customer invoices
• Managing product availability via the system database
• Monitoring deliveries to customers
• Handling customer complaints and related issues, liaising with colleagues or managers to find the best solutions
• Providing high-quality service, advice, and technical support to customers
• Maintaining regular contact with customers via telephone and email, both in English and Polish
• Monitoring stock orders and issuing invoices and credit notes
• Preparing documents and reports for future reference
• Cooperating with carriers and warehouse companies

Are You Ready to Show Us What You’ve Got?

In this role, it is important that you are a multi-tasking person, able to work autonomously, flexibly and collaboratively with individuals and customers located internationally. We are all about making useful things joyful, so we love it when our prospective candidates are passionate about this too.

In addition, it would be great if you have the following:

• Experience in customer service or administration – ideally in FMCG (fast-moving consumer goods)
• University degree
• Fluency in spoken and written English and Polish
• Proficiency in MS Office and SAP systems

This is a fantastic role for someone who’s looking to gain some great experience in a Global Consumer Goods company where there will be excellent opportunity for learning and development.

Now Take the Next Step

If you’re looking forward to progressing your career with us, then we’re looking forward to hearing from you. Please apply online with an up-to-date CV in English along with your salary expectations. Alternatively, feel free to pass it on to your colleagues who may be interested. For information about this great company, visit www.edgewell.com.

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.