Customer Service/Content Moderation Specialist Polish | Relocation to Bulgaria

Cross Border Talents; Kraków; Remote; PLN 120,000 - 180,000; Full time

Job summary

An international company is hiring Polish-speaking candidates for customer service or content moderation roles in Bulgaria. Ideal candidates will be fluent in Polish, have good English proficiency, and be willing to relocate. The position offers a relocation package, including monthly rental allowance and flight reimbursement, along with a multicultural work environment and growth opportunities.

Benefits

Monthly rental allowance

Flight reimbursement

Real estate admin assistance

Support with relocation paperwork

Growth opportunities in an international company

Qualifications

• Fluent in Polish and good English (B1–B2 minimum).
• Experience in customer service or content moderation is a plus.
• Ability to work in rotating shifts.

Responsibilities

• Provide customer support via chat, email, or phone.
• Review content to ensure platform safety.
• Investigate and resolve user issues.
• Follow internal policies and confidentiality rules.
• Escalate complex cases when needed.

Skills

Fluent in Polish

Good English (B1–B2 minimum)

Strong communication skills

Problem-solving skills

Job description

We are hiring Polish-speaking candidates to join an international team in Bulgaria in Customer Service or Content Moderation / Digital Trust & Safety roles.

If you want to grow your career in a multicultural environment and are open to relocation, this opportunity is for you.

💼 Responsibilities (depending on the project):

• Provide customer support via chat, email, or phone
• Review content and ensure platform safety (Trust & Safety)
• Investigate and resolve user issues
• Follow internal policies and confidentiality rules
• Escalate complex cases when needed
• Ensure a positive user experience

🎯 Requirements:

• Fluent in Polish + Good English (B1–B2 minimum)
• Customer service or moderation experience is a plus
• Strong communication & problem-solving skills
• Ability to work in rotating shifts (depending on project)
• Willingness to relocate to Bulgaria (relocation package provided)

🌍 Relocation Package:

• Monthly rental allowance
  
• Flight reimbursement
• Real estate admin assistance
• Full support with relocation paperwork
• International company with growth opportunities