Customer Service Advisor with German

Convergys; Warszawa; Remote; PLN 30,000 - 120,000; Full time

Job summary

A global customer service provider is seeking a Customer Service Advisor with proficiency in German. In this role, you will provide support via phone and email, resolve customer issues, and deliver technical assistance. Ideal candidates will have outstanding communication skills and a service-oriented mindset. This fully remote position offers a salary of 7000 PLN monthly plus commission, along with private medical care and life insurance.

Benefits

Private medical care

Life insurance

Sales commission

Fully remote position

Qualifications

• Service-oriented thinking focused on customer experience.
• Fluency in German with a minimum of C1 level.
• Outstanding communication and technical knowledge.

Responsibilities

• Provide assistance via phone and email.
• Deliver technical support and troubleshoot customer issues.
• Address contract and billing inquiries efficiently.

Skills

Fluency in German (min. C1 level)

Outstanding communication skills

Service-oriented thinking

Job description

Customer Service Advisor with German page is loaded## Customer Service Advisor with Germanlocations: POL Warszawa - ul. Taneczna 30posted on: Posted 30+ Days Agojob requisition id: R1563149Job Title:Customer Service Advisor with GermanJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.**Your responsibilities:*** Shifts – 5 days per week, 2 weekends per month, 8,5 hours per day (7,5 h work, 30 minutes paid break + 30 minutes unpaid break). Shifts are between 7:00-23:00* Training period – 4 weeks training, 8:00 – 16:30 or 9:00 – 17:30 Monday-Friday* Provide assistance via phone and email,* Deliver technical support, including internet speed tests, troubleshooting, and router installations,* Address contract and billing inquiries thoroughly and efficiently,* Handle and process customer complaints with empathy and professionalism,* Promote and sell additional products, such as mobile contracts, after resolving service issues.## Our requirements:* Service-oriented thinking with focus on customer experience* Fluency in German (min. C1 level)* Outstanding communication skills* Administrative and technical knowledge## What we offer:* Fully remote position* Salary: 7000 PLN/monthly + sales commission* Embrace an international and diverse work environment that broadens your horizons.* Administrative and technical knowledge* Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.* Private medical care, life insuranceLocation:POL Warszawa - ul. Taneczna 30Language Requirements:English, German (Required)Time Type:**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**locations: POL Warszawa - ul. Taneczna 30posted on: Posted 30+ Days Agolocations: POL Warszawa - ul. Taneczna 30posted on: Posted 30+ Days Agolocations: POL Warszawa - ul. Taneczna 30posted on: Posted 30+ Days Ago# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.