Customer Quality Assurance Manager

Thai Union Group PCL.; Gdynia; On-site; PLN 169,000 - 255,000; Full time

Job summary

A global seafood leader is seeking a Customer Quality Assurance Manager to lead specifications and compliance for their ambient OEM portfolio in Europe. This role involves ensuring high food safety and quality standards, supporting customer audits, and collaborating with R&D and sales teams. Ideal candidates have 3-5 years of food industry QA experience, strong EU regulatory knowledge, and are fluent in English. The position is based in Gdynia and offers a competitive salary and benefits.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Collaborative work environment

Qualifications

• 3–5 years of experience in a similar QA role within the food industry.
• Experience with artwork approval, product specifications, and quality standards.
• Knowledge of standards such as IFS, BRC, HACCP, GMP, ISO, etc.

Responsibilities

• Approve product specifications and artwork in line with European regulations.
• Support customer audits and provide required technical files.
• Act as the technical contact for OEM customers.

Skills

Strong knowledge of EU regulatory requirements

Excellent attention to detail

Strong analytical mindset

Effective problem solving

Strong communication skills

Fluent in English

Work proficiency in Polish

Job description

We are seeking a Customer Quality Assurance Manager – Ambient OEM to lead product specifications, artwork approvals, and customer compliance across our European OEM ambient portfolio. This role plays a key part in upholding the highest standards of food safety, quality, and regulatory compliance on European markets

As the primary technical contact for our OEM customers, you will support product development, customer audits, and continuous product enhancements. Positioned at the crossroads of R&D , Quality, Food Law, Sales, and Supply Chain, this role offers the opportunity to shape product excellence and strengthen customer satisfaction in a dynamic and competitive environment.

This position can be based in Utrecht (Netherlands), Gdynia (Poland), or Hamburg (Germany) and reports to the European Project Management Director & Food Law Regulation Manager.

Your Key Responsibilities:

Quality & Specification Leadership

• Approve product specifications and artwork in line with European regulations
• Apply customer compliance policies across specs, artwork, and plant SOPs
• Deliver accurate technical documentation (certifications, specifications)

Regulatory & External Quality Compliance

• Support customer audits and provide required technical files
• Update product data and manage customer-requested changes
• Assist with complaints and root-cause analysis

Cross-Functional Collaboration

• Work closely with Project Managers, R&D, Plants, Quality, Food Law and Sales teams
• Report customer queries and support product improvements to reduce defects

Customer Partnership

• Act as the technical contact for OEM customers
• Provide technical inputs for tenders, and customer requests

Why Choose Us?

• Global Industry Leader: Be part of a globally recognized organization known for its commitment to quality, innovation, and sustainability.
• Our Values: At Thai Union, we uphold a culture defined by passion, humility, and respect. Our team is driven by a responsible, collaborative, and innovative approach, ensuring that our work contributes to meaningful change in the seafood industry.
• Shape the Future of OEM Quality: You will play a key role in ensuring the highest food safety and regulatory standards across our OEM products, directly shaping customer trust and product excellence in Europe.
• Collaborative and International Environment: You’ll work closely with Project Managers, R&D, Food Law, and Quality and Sales teams, gaining exposure to the full value chain and contributing to continuous improvement and innovation.
• A new chapter for your career: This position is ideal for those who thrive in dynamic environments, enjoy teamwork, and are dedicated to setting high standards.

About You:

• 3–5 years of experience in a similar QA role within the food industry (seafood experience is a plus).
• Strong knowledge of EU regulatory requirements.
• Experience with artwork approval, product specifications, and quality standards such as IFS, BRC, HACCP, GMP, ISO, etc.
• Excellent attention to detail, strong analytical mindset, effective problem solving and strong communication skills.
• Fluent in English. German and work proficiency in Polish.

About Us:

Thai Union Group, a global seafood leader, the largest canned seafood producer in the world plays a dominant role both as Private Label (OEM) producer as well as through it’s own global brand portfolio that includes Chicken of the Sea, John West, Petit Navire, Parmentier, Mareblu, King Oscar, Rugen Rish, SELECT, Fisho and Qfresh etc. Thai Union Group is committed to realizing its “Healthy Living, Healthy Oceans” vision. With a focus on health and wellbeing across us, we take our responsibility to sustainable fishing and the marine environment seriously – in 2016 Thai Union launched SeaChange – our strategy for looking after the oceans and managing our waste, our responsibility to our people working around the globe and the communities we work with. We set ourselves and our peers some challenging targets to be more sustainable and we’re making great progress.

Our values drive how we approach our work and engage with our people and customers. These values are to be passionate, humble, respectful, responsible, collaborative and innovative. We do great work, the right way, in challenging times, but we have a strong team that gets the job done. Our people are full of positivity, resilience, fortitude and humour.

We are committed to creating an inclusive work environment where everyone feels valued and recognized for who they are. This is a critical component of our success. Each of our employees adds value to the company regardless of gender, education, religion, origin, nationality, disability or age.

What we can offer you

• A competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment that values sustainability and teamwork.

Next Steps

If you’re passionate about making a difference and thrive in a flexible, collaborative setting, we’d love to hear from you!

We will review your application and if we think you meet the criteria of the role, we will reach out.

You will have a call with one of our recruitment team and then if we move to the next stage, we will set up an interview with your potential new manager either face to face or via Teams. Final stage interviews are usually face to face.

Thai Union is committed to providing equality of opportunity. If you require any reasonable adjustments to support your application, please let us know.