Customer Order Specialist (UKI Team)

Philips International; Województwo łódzkie; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading health technology company in Poland is seeking a Customer Order Specialist to manage order processing and provide exceptional support for urgent healthcare needs. Candidates should possess a university degree, have experience in customer service or order management, and be fluent in English at a C1 level. This role offers a full-time position with a focus on team collaboration and problem-solving in a dynamic environment.

Benefits

Annual bonus based on performance

Private medical care option for family

Employee discount for Philips products

Training and learning opportunities

Promotion of a healthy lifestyle

Employee Assistance Program

Qualifications

• Some first experience in customer service or order management.
• English language proficiency at C1 level.

Responsibilities

• Handle the ordering process from configuration checks to tracking.
• Collaborate with healthcare providers for product delivery.
• Manage emergency orders for critical medical devices.
• Utilize SAP for processing and tracking orders.
• Collaborate across departments to ensure customer satisfaction.
• Resolve order-related issues swiftly.

Skills

Customer service orientation

Problem-solving

Good organization skills

Team player

Excellent communication

Education

University degree

Tools

SAP

Job description

Customer Order Specialist (UKI Team) page is loaded## Customer Order Specialist (UKI Team)locations: Lodztime type: Full timeposted on: Posted Todayjob requisition id: 567698### Job TitleCustomer Order Specialist (UKI Team)### Job DescriptionWe are looking for an **Order Management Specialist** to join our dynamic team. This is an exciting opportunity to build career in a fast-paced and meaningful industry. You will play a critical role in ensuring seamless order processing and exceptional customer experience, especially for high-priority and emergency life-saving products.**Your role:*** **End-to-End Order Management:** Handle the full ordering process, including configuration checks, booking orders, and tracking shipments.* **Customer Support:** Collaborate with innovative healthcare providers to ensure smooth delivery of health products.* **Emergency Product Orders:** Prioritize and manage orders for critical medical devices, ensuring urgent needs are met efficiently.* **SAP Utilization:** Leverage SAP for order processing and tracking.* **Cross-Departmental Collaboration:** Work with account managers, project managers, and product managers to align on customer needs and ensure operational excellence.* **Problem-Solving:** Address and resolve order-related issues swiftly to maintain customer satisfaction.**Our benefits:*** Annual bonus based on performance achieved* Private medical care with the option to extend it to family members* Benefit System cards* Discount for Philips’ products* Wide variety of training & learning opportunities* Promotion of a healthy lifestyle in the office* Employee Assistance Program**You're the right fit if:*** You have a University degree* You have some first experience in fields related to customer service, order management, procurement, supply chain, logistic* **You know English on C1 level*** You are an excellent problem solver and have good organization skills* You are a team player and have good communication skills**How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least **3 days per week.** **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about . • Discover . • Learn more about . If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .#EOSAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.*