Customer Order Specialist (UKI Team)

Philips Iberica SAU; Województwo łódzkie; On-site; PLN 126,000 - 170,000; Full time

Job summary

A leading health technology company in Poland seeks a Customer Order Specialist to manage the ordering process for critical healthcare products. You will collaborate with healthcare providers and ensure exceptional customer service. Candidates should have a University degree, experience in customer service or logistics, and communicate effectively in English at a C1 level. This position offers an annual bonus and private medical care.

Benefits

Annual bonus based on performance achieved

Private medical care with option for family

Benefit System cards

Discount for Philips’ products

Training & learning opportunities

Promotion of a healthy lifestyle in the office

Employee Assistance Program

Qualifications

• You have a University degree.
• You have some first experience in customer service, order management, procurement, supply chain, or logistics.
• You know English on C1 level.
• You are a team player.

Responsibilities

• Handle the full ordering process including configuration checks.
• Collaborate with healthcare providers for smooth delivery.
• Prioritize and manage urgent medical device orders.
• Use SAP for order processing and tracking.
• Address and resolve order-related issues.

Skills

Problem-solving

Organization skills

Communication skills

Customer service experience

Order management experience

Knowledge of English (C1)

Education

University degree

Tools

SAP

Job description

Customer Order Specialist (UKI Team)

We are looking for an Order Management Specialist to join our dynamic team. This is an exciting opportunity to build a career in a fast‑paced and meaningful industry. You will play a critical role in ensuring seamless order processing and exceptional customer experience, especially for high‑priority and emergency life‑saving products.

Your role:

• End‑to‑End Order Management: Handle the full ordering process, including configuration checks, booking orders, and tracking shipments.
• Customer Support: Collaborate with innovative healthcare providers to ensure smooth delivery of health products.
• Emergency Product Orders: Prioritize and manage orders for critical medical devices, ensuring urgent needs are met efficiently.
• SAP Utilization: Leverage SAP for order processing and tracking.
• Cross‑Departmental Collaboration: Work with account managers, project managers, and product managers to align on customer needs and ensure operational excellence.
• Problem‑Solving: Address and resolve order‑related issues swiftly to maintain customer satisfaction.

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of training & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

You're the right fit if:

• You have a University degree
• You have some first experience in fields related to customer service, order management, procurement, supply chain, logistics
• You know English on C1 level
• You are an excellent problem solver and have good organization skills
• You are a team player and have good communication skills

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.