Customer Order Specialist (UKI Team)

Philips; Łódź; Hybrid; PLN 50,000 - 70,000; Full time

Job summary

A health technology company is seeking a Customer Order Specialist in Łódź. This role involves managing the order process for life-saving medical products and ensuring exceptional customer support. The ideal candidate should have a university degree, proficiency in English (C1), and skills in problem-solving and organization. Attractive benefits include annual bonuses, private medical care, and learning opportunities, with a hybrid working model requiring in-office attendance three days a week.

Benefits

Annual bonus based on performance achieved

Private medical care with option for family

Benefit System cards

Discount for Philips’ products

Wide variety of training & learning opportunities

Promotion of a healthy lifestyle in the office

Employee Assistance Program

Qualifications

• Some first experience in fields related to customer service, order management, procurement, supply chain, logistics.
• English proficiency at C1 level.

Responsibilities

• Handle the full ordering process, including configuration checks, booking orders, and tracking shipments.
• Collaborate with healthcare providers to ensure smooth delivery of health products.
• Prioritize and manage orders for critical medical devices.
• Leverage SAP for order processing and tracking.
• Work with various departments to align on customer needs.
• Address and resolve order-related issues swiftly.

Skills

Problem-solving

Communication skills

Organization skills

Team player

Customer service

Education

University degree

Tools

SAP

Job description

Customer Order Specialist (UKI Team)

We are looking for an Order Management Specialist to join our dynamic team. This is an exciting opportunity to build career in a fast-paced and meaningful industry. You will play a critical role in ensuring seamless order processing and exceptional customer experience, especially for high-priority and emergency life-saving products.

Your role:

• End-to-End Order Management: Handle the full ordering process, including configuration checks, booking orders, and tracking shipments.

• Customer Support: Collaborate with innovative healthcare providers to ensure smooth delivery of health products.

• Emergency Product Orders: Prioritize and manage orders for critical medical devices, ensuring urgent needs are met efficiently.

• SAP Utilization: Leverage SAP for order processing and tracking.

• Cross-Departmental Collaboration: Work with account managers, project managers, and product managers to align on customer needs and ensure operational excellence.

• Problem-Solving: Address and resolve order-related issues swiftly to maintain customer satisfaction.

Our benefits:

• Annual bonus based on performance achieved

• Private medical care with the option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Wide variety of training & learning opportunities

• Promotion of a healthy lifestyle in the office

• Employee Assistance Program

You're the right fit if:

• You have a University degree

• You have some first experience in fields related to customer service, order management, procurement, supply chain, logistic

• You know English on C1 level

• You are an excellent problem solver and have good organization skills

• You are a team player and have good communication skills

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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