Customer Experience Projects Lead (Supply Chain)

Unilever; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading consumer goods company in Warsaw seeks a Customer Experience Projects Lead (Supply Chain). The ideal candidate will have at least 3 years of experience in supply chain functions, must be fluent in Polish, and possess strong analytical and communication skills. Responsibilities include enhancing customer satisfaction and managing improvement projects in the supply chain. This role offers a hybrid working environment along with various benefits for personal development.

Benefits

Life insurance

Private medical care

Pension fund

Sports activities cost sharing

Extra days off

Qualifications

• Minimum of 3 years in go to market supply chain functions like Customer Service or Logistics.
• English language minimum B2 level; Polish language native is a must.
• Ability to deal with 3rd parties effectively.

Responsibilities

• Collect and analyze customer feedback to identify areas for improvement.
• Work with cross-functional teams to enhance customer satisfaction.
• Manage projects related to Order to Deliver processes.

Skills

Customer service experience

Problem-solving skills

Analytical skills

Communication skills

Collaboration skills

Tools

SAP

MS Office

Job description

Customer Experience Projects Lead (Supply Chain) page is loaded## Customer Experience Projects Lead (Supply Chain)locations: Warsaw, Polandtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: November 21, 2025 (12 days left to apply)job requisition id: R-1168650**Join us as Customer Experience Projects Lead (Supply Chain)****JOB PURPOSE**Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are passionate about challenging status quo, have hunger for impact, can-do approach and strong ownership then this role is just for you!Join the winning team and take it to the next level! Because here, we don’t just hire for jobs. We invite you to be part of something bigger.**KEY RESPONSIBILITIES*** Collecting and analyzing customer feedback to identify areas for improvement* Working closely with customers and using data analytics to get customer insights* Working with cross-functional teams to improve customer satisfaction and address any issues* Participates in the development and harmonization of O2C processes, executes required testing and signoff in case of technical projects* Active participation in internal (process) or external projects with customers.* Evaluation of C2S efficiency (order/delivery frequency, specific customer requirements) in cooperation with Logistic Specialist and drive implementation of improvements actions with the customers* Providing input to commercial contracts (regarding O2C, LTT, Supply chain processes, electronic data exchange)* Evaluating cost to serve efficiency and cost, especially inefficiencies from ordering behavior* Monitoring and delivering of KPIs and agreed WoW in all O2C processes* Participating in and providing input for projects and improvement initiatives related to Order to Deliver area**REQUIRED QUALIFICATIONS*** A minimum of 3 years of experience in go to market supply chain functions such as Customer Service or Logistics* English language - minimum B2 level and Polish language - native as a must* Advanced knowledge of SAP and MS Office* Analytical skills, solution & problem-solving mindset* Communication & collaboration skills* Ability to deal with 3rd parties* Understanding customers and their needs**PREFERRED QUALIFICATIONS*** Understanding of processes and technology* Management skills* Understanding Pega and AATP is beneficial**ADDITIONAL INFORMATION*** Hybrid work and flexibility* Opportunities for the development and improvement of qualifications* Sharing the cost of professional training & courses* Benefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System – Cafeteria and many others* Extra days off to take care of yourself and others* Unilever store - Our products at attractive pricesUnilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.