Customer Experience & Merchandising Specialist

Michaels of Canada; Poland; On-site; PLN 93,000 - 110,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

Michaels in the Los Angeles area is seeking store team members to deliver friendly customer service, help shoppers find products, and ensure a fast checkout experience. You will participate in unloading trucks, stocking, and maintaining in-stock conditions while upholding store standards.

The role involves assisting customers, learning the Rewards program, and supporting omni-channel processes. Candidates should be able to stand long hours and work nights/weekends as needed.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and move around store.
• Strong cash handling and POS operation skills.

Responsibilities

• Help customers shop, locate products and provide solutions.
• Provide fast, friendly checkout experience and accurate cash handling.
• Enroll customers in Rewards program and Private Label Credit Card as applicable.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking and planogram processes.
• Maintain store recovery, inventory accuracy and in-stock conditions.
• Follow SOPs and company policies; promote positive store image.

Skills

Retail experience

Customer service

Job description

Michaels in the Los Angeles area is seeking store team members to deliver friendly customer service, help shoppers find products, and ensure a fast checkout experience. You will participate in unloading trucks, stocking, and maintaining in-stock conditions while upholding store standards.

The role involves assisting customers, learning the Rewards program, and supporting omni-channel processes. Candidates should be able to stand long hours and work nights/weekends as needed.