Customer Education Manager

Efisco; Województwo pomorskie; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A technology company in Gdańsk is seeking a Customer Education Manager to create and deliver educational content for the Survalyzer platform. This role involves collaborating with various teams, managing educational tools, and leading training sessions. The ideal candidate will have a background in customer education or support, along with strong communication and organizational skills. The position offers a hybrid work model and a focus on personal development.

Benefits

Flexible working hours

Further development opportunities

Diverse team environment

Qualifications

• Proven experience in creating educational content such as guides and video tutorials.
• Background in customer education, success, or support.
• High level of English proficiency for professional communication.
• Basic knowledge of HTML/CSS is a plus.

Responsibilities

• Create educational resources for customers to use the Survalyzer platform effectively.
• Manage and improve educational platforms to ensure user-friendliness.
• Lead customer training sessions and webinars.

Skills

Creating educational content

Verbal and written communication in English

Organizational skills

Technical curiosity

Job description

On behalf ofSurvalyzer , Efisco is looking for aCustomer Education Managerto join our team in Gdansk, Poland. We are looking for a valuable addition to the team and looking forward to meeting you.

About Survalyzer

Survalyzer is the leadingsurvey and feedback management SaaS softwareforcreating, analyzing online surveys, and making informed decisions based on validated data. TheSurvalyzer Survey Platformenablesefficient creation and automatic evaluationof extensive surveys.

Responsibilities:

As a Customer Education Manager, you will be responsible for creating and delivering high-quality educational content that helps our customers fully understand leverage the Survalyzer platform. You will collaborate closely with the Product, Customer Success, and Marketing teams to ensure our users can effectively apply Survalyzer to meet their business needs.

• Create educational resources – such as help center articles and tutorial videos that enable customers to use Survalyzer effectively.
• Prepare communication and materials for newly released features, explaining their benefits and how to use them.
• Manage and continuously improve our educational platforms and tools to ensure they are user-friendly for both customers and internal teams.
• Create survey and reporting solution templates for Survalyzer’s template library.
• Lead customer training sessions and webinars.
• Collaborate with Product, Marketing, CSM, and Sales teams to promote educational content and drive user engagement.

Requirements:

• Proven experience in creating educational content (e.g., guides, video tutorials, or training modules) – please share examples if available.
• Background in customer education, customer success, customer support, or a similar field.
• Exceptional verbal and written communication skills in English, enabling you to create professional videos and instructional articles independently.
• High technical curiosity and “early adopter” mindset – you quickly learn new tools and like to explore new functionalities; basic knowledge of HTML/CSS is a plus.
• Ability to work independently with a proactive, problem-solving approach.
• Strong organizational skills and attention to detail.
• Hybrid work mode, 3 days at the office.

Nice to have:

• Experience with advanced survey tools and BI/analytics platforms.
• Experience in research industry.
• Experience with AI solutions.
• Experience with creating and managing e-learning platforms.
• Knowledge of German or Dutch language.

What we can offer you:

• A diverse, easy-going and enterprising team.
• Flexible working hours and flat hierarchies.
• Further development opportunities in the form of coaching or advanced training.

About Efisco

Efisco is the comfortable home for Extended Teams of EU-based customers in Poland. We are located in Gdańsk Science and Technology Park and offer nice accommodation in our cozy office at Trzy Lipy St. We welcome you to be a part of our team!

If you are interested, please leave your detailed CV at [e-mail]