Customer Development Manager

Colgate; Warszawa; Hybrid; PLN 218,000 - 292,000; Full time

Job summary

A global consumer products company is seeking a Customer Development Manager in Warsaw, Poland, to drive sales strategies and manage key retail accounts. The ideal candidate has over 3 years of experience in FMCG, strong analytical skills, and a track record in building collaborative customer relationships. This hybrid role offers the opportunity to make a significant impact on brand strategy and performance.

Qualifications

• Proven experience (3+ years) in customer/account management or sales within FMCG.
• Strong analytical skills to translate data into commercial actions.
• Hands-on experience with sales planning and promotion evaluation.

Responsibilities

• Build account-level sales strategies aligned with commercial plans.
• Optimize trade investment and develop effective promotions.
• Lead negotiations and business reviews.

Skills

Customer/account management

Analytical skills

Negotiation

Sales planning

Trade spend optimization

Fluent English

Education

Degree in commercial fields

Tools

Business analytics tools

Job description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Travel Required?: Travel - up to 10% of time

Posting Start Date: 04/11/2025

Hybrid

No Relocation Assistance Offered

Job Number#170228 - Warsaw, Mazovia, Poland

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Customer Development Manager

Help shape how millions of shoppers discover and choose our brands. As a Customer Development Manager at Colgate-Palmolive, you’ll own the growth story for a portfolio of key retail accounts, turning insights into impactful plans across pricing, promotion, and in-store execution. If you thrive on analytics, collaboration, and winning with customers, this role is for you.

What you’ll do

Sales Strategy & Planning

• Build and implement account-level sales strategies aligned with broader commercial plans.
• Translate strategy into clear operational targets: pricing, distribution, shelf share, volume, profitability, and market share.
• Manage customer P&L and track KPIs such as gross-to-net, margin, forecast accuracy, inventory levels, DSO, OOS, and promo ROI.
• Analyze category trends, brand share, pricing, and promo activities to craft customer business plans balancing both CP and customer goals.
• Partner with Retail Marketing and customers on the5Ps (product, price, placement, promotion,people) and drive perfect omnichannel visibilityto influence shopper behavior.

Sales Management & Execution

• Optimize trade investment and develop effective promotions and in-store programs that drive consumption.
• Monitor performance (sales, gross-to-net, working capital, and other indicators) and take action to course-correct.
• Lead central and regional negotiations, run business reviews, and ensure follow-up with regional/divisional stakeholders.
• Unlock supply chain and service efficiencies with tools and processes such as category management and EDI.
• Leverage advanced information systems and analytical tools to inform day-to-day decisions and long‑term planning.

Compliance & Principles

• Act in accordance with Competition Law, Rules of the Road, and Commercial Selling Principles.

What you’ll bring

• Proven experience (3+ years) in customer/account management or sales within FMCG/CPG or a similarly fast‑paced environment.
• Strong analytical skills with the ability to translate data into clear commercial actions.
• Confident negotiator with a track record of building trusted, collaborative customer relationships.
• Hands‑on experience with sales planning, trade spend optimization, and promotion evaluation.
• Comfort with business analytics and tools (e.g., category management practices, EDI, dashboards).
• A team‑first mindset—able to work cross‑functionally and align multiple stakeholders to a shared plan.
• Drive for results, ownership, and a continuous improvement mindset.
• Fluent English; driving license; willingness to travel
• Knowledge and background coming from studies in commercial fields

Ready to make an impact?

If you’re a specialist‑level commercial talent who loves the intersection of data, customers, and execution—and you’re ready to own the plan from strategy to shelf—we’d love to hear from you.

Apply now to join Colgate-Palmolive and help shape the future of our categories in market.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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