Customer Care Representative

QIAGEN Gruppe; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading biotech company in Wrocław seeks candidates for a role focusing on order management for B2B customers. The ideal candidate will be proficient in English, have experience in customer care or order management, and be ready to work in two shifts. This role offers an array of benefits including private medical care, flexible benefits, and a supportive work environment.

Benefits

Private medical care

Group Life Insurance

Multisport card

Flexible benefits platform

Language classes

Pension Scheme (PPE) after 12 months

Childcare subsidy

Training and development programs

Employee Assistance Program

Happy Monday (snacks provided)

Attractive location (Sky Tower)

Qualifications

• Proficiency in English, both oral and written.
• Experience in Order Management or Customer Care would be beneficial.
• Readiness to work on two shifts.

Responsibilities

• Manage order processing in SAP for B2B customers.
• Ensure completeness of delivery instructions.
• Provide email support to customers and sales teams.
• Investigate and resolve price discrepancies.

Skills

Order Management

Customer Care

English language proficiency

MS-Office knowledge

Tools

SAP

Salesforce

Job description

At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.

We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.

We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.

At QIAGEN, every day is an opportunity to make a real-life impact.

Join us, grow with us, and together, let's shape the future of biological discovery.

Position Description

• Order management in SAP software for our B2B customers.
• Review customer’s orders and documentation to ensure completeness and correctness of delivery instructions.
• Provide email support to both customers and sales team.
• Cooperate with customers, sales, logistics, operations and finance.
• Invoice customers in accordance with relevant documentation.
• Process correction of invoices according to information provided by customers.
• Investigate and resolve price discrepancies for B2B customers.
• Handle customers’ inquiries in CRM system.

Please make sure to send an English version of your CV!

Position Requirements

• Readiness to work on two shifts (9AM-5PM, 2PM-10PM).
• English language skills proficiency, both oral and written.
• Experience in Order Management or Customer Care would be beneficial.
• MS-Office knowledge.
• SAP knowledge would be an asset.
• Salesforce knowledge would be an asset.

What we offer

• Private medical care
• Group Life Insurance
• Multisport card
• Flexible benefits platform
• Language classes
• Pension Scheme (PPE) after 12 months
• Childcare subsidy
• Training and development programsEmployee Assistance Program and internal QIAGEN communities
• Happy Monday (snacks provided)
• Attractive location (Sky Tower)

Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve.We inspire with our leadership and make an impact with our actions.We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.

QIAGEN is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.